service desk administrator based in hemel hempstead Jobs - 1

IT Service Desk Analyst

SDL Solutions Limited - AL11AR

Employment Type : Full-Time

SDL Solutions Limited is seeking an IT Service Desk Analyst based across 4 offices. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of...