Remote call centers have their benefits as well as their disadvantages, but the benefits outweigh the disadvantages of a remote call center.
The newest trends are to have remote call center agents working from the home base instead of a central office.
This will remove the cost of the monthly rent, and the cost of commuting to and from work for the employee. This is quite a rewarding job that can be done from the comfort of your home.
Eligibility Requirements
To be eligible to work as a call center agent in the UK, you need to be 18 years or older. And you should also have a valid identity document to prove that you are a British citizen or a permanent resident.
You will also have to pass security and criminal background checks before you will be eligible to work as a call center agent. Some of these call center jobs will involve shifts, so you will need to 18 or older to be able to apply.
Qualifications
To work as a remote call center agent, you will need to have some basic communication as well as computer skills. You will also need to have GCSE English if you want to work as a remote call center agent.
Furthermore, you will need to have excellent listening skills as well as good communication skills to be able to do the job. Other skills you may also need is typing as well as keyboard layout skills to improve your chances of getting the job.
A level 1 certificate in an introduction to customer services will be of great benefit if you want to work in a call center. What also will boost your chances to become a call center agent is a level 2 certificate in contact center operations.
Certain skills, such as being able to work well in a team, will also work very well in your favor. This may be of benefit to future promotions and also to help you do your work to the best of your abilities.
It will also be good if you work well under pressure and have a reassuring manner of communicating with others. And also, if you can stay calm even while a customer is insulting you over the phone.
If you are looking to further your personal skills and qualification as a call center agent, go to this online training center.
Experience Needed
To work as a remote call center agent, it will be in your favor to have some experience as a call center agent. However, most of the call centers will provide you with the necessary training to equip you for the job.
It will also count in your favor if you have some work experience in any customer service related job.
Payscale
The entry-level pay of a call center agent usually is anything from £13,500 a year to £28,000 a year. But that will all depend on what company you are working for and what your experience level is.
You will work a basic 40 hour week, and there may be some shifts involved in the responsibilities of the agent. If you need more information about call center agents and what you need for the job, go to this website.
The majority of the call centers typically pay more than the suggested average annual salaries for remote call agents.
How To Apply
If you are interested in a career as a remote call center agent, go to the following website to apply for available jobs. There are many different types of call center jobs available and may require different skills and experience levels.
Many companies make use of call center companies to handle certain types of customer services for them. Also, go to the Workingmums website to find great home-based call center agent jobs with many benefits included.
Summary
To work as a home-based call center agent is quite rewarding, and you do not need to have a specific office dress code. You can wear what you want to work without getting in trouble with the boss or the office managers at work.
