(On Call) Exhibitor Services Representative - Orange County, FL : Job Details

OverviewAt Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experiencesets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.The Orange County Convention Center is seeking to hire an On Call Exhibitor Services Representative. This is a temporary role that is responsible for accurately processing all service orders assigned for Convention Center events. The selected candidate will have extensive public contact and must possess good communication skills, be customer oriented, have a strong attention to detail, and be able to perform multiple tasks.Job DescriptionRepresentative Duties/Assignments* Inputs and processes service orders for Convention Center events.* Assists Exhibitor Services Representatives with Exhibitor communication via telephone, e-mail, fax and chat.* Provides show site support and works service desk during events, move in/out.* Inputs and processes show site orders and assists exhibitors.* Provides assistance to exhibitors, clients or other customers before, during and after events.* Assists with onsite Mobile Connect service for exhibitors* Meets the Center of Hospitality (CoH) standards.* Performs other related duties as assigned.* Must be able to work irregular hours according to show activity including nights, weekends and holidays.* Other duties as assigned. Hours will vary depending on show scheduleMinimum QualificationsHigh School graduate or equivalentPreferences(1) or more years experience with administrative, fiscal, sales or customer service activities.Experience in the hospitality industry, with related telemarketing or customer service experience.Excellent communication skills, attention to detail and be able to perform multiple tasks.Exemplarily customer service and be able to perform with limited supervision.Knowledge of Microsoft Office products.Ability to learn Event Business Management Software (EBMS).Application DeadlineOpen Date: 11/07/2024Close Date: 02/04/2025This posting is subject to close without prior notice.Salary InformationPay Grade: 406 - From $15.61 to $16.65FLSA Status:Placement based on Education and ExperienceVeterans PreferenceIf you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.Educational RequirementsIf your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.AddressOrange County Convention Center - 9800 International Drive, Orlando, FL 32819NotesSelected candidate will be required to successfully complete the pre-employment drug, physical and background check.