(USA) Store Lead - Walmart : Job Details

What you'll do... Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelinesand standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers andassociates. Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating andimplementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trendsand community needs for budget forecasting. Participates in community outreach programs and encourages and suppo...Store Manager, Store, Lead, Benefits, Associate, Business, Retail