100% Remote-Atlassian Administrator - MSCCN : Job Details

This job was posted by : For more information, please see: NOTE: This is a 100% remote position. Candidates need to work on PST Timezone. One of our clients in Los Angeles area is looking for a Atlassian Sr Admin/Engineer-Senior Engineer position with the following skills: Responsibilities: A day in the life of an engineer would include a variety of dynamic responsibilities such as: Support the software delivery lifecycle of Atlassian Data Center applications. This includes installing new software releases and system upgrades, evaluating and installing application patches, and migrations of content to and from our systems, non-production data refreshes, and restores. Performs troubleshooting and resolves complex technical problems which include applications, databases, and server problems. Collaborate and work with technical staff to identify and resolve critical system issues to minimize impact to business operations. Evaluate the performance and reliability of the applications by monitoring these systems for high availability, load balancing, and satisfactory response time using third-party tools. Basic Qualifications: Plan, create, and maintain the appropriate documentation, inventory assessments, and procedures related to administration of the applications, system, and network (connectivity) architecture, and system and database backup policies. Communicates positively and effectively with customers, coworkers, and stakeholders to understand administrative needs and resolve support issues. Learns and adapts quickly to new situations and changing priorities. Understand a variety of different business needs and processes used by clint's organization and recommend automation of business processes where appropriate. Lead/manage all capabilities of the Atlassian ecosystem system (including plug-ins, screens, workflows, schemas, troubleshooting, fields, permissions, and notifications). Responsible for administration, maintenance, upgrades, enhancements to Jira, Confluence, and integrations with other major systems, tools, and plugins. Resolve performance connectivity and related problems on Atlassian stack. Implement cross-functional department processes utilizing Jira standard and custom workflows engines, automation scripts and data-driven reporting tools. Build new Jira projects, and author workflows based on user requirements. Manage the Confluence environment and create spaces, pages, page templates as necessary. Manage user permissions for tools according to functional areas, production processes, projects teams. You will ensure system availability of all Atlassian tools based on defined service level agreements. You will handle escalations from the service ticket queue to ensure timely resolution for end user issues. Support for software deployment and maintenance projects. On-call support rotation. Coordinate requirement analysis, design, implementation, testing and deployment for in-house projects as well as those outsourced to a consulting partner. Design and implement processes to ensure data integrity and standardization. Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs. Performs other related duties as assigned or requested. Basic Qualifications: Minimum of 5 years of work experience related to the administration and support of large-scale applications, databases, and servers, IT systems. Familiarity with procedures involved in the technical administration of software applications which includes the installation, confi uration, patching, troubleshooting, documentation, and coordination. Experience supporting and maintaining enterprise-level applications. Ability to work on multiple, time-critical projects simultaneously. You're a problem-solver and can use sound analytical skills in troubleshooting application issues and problem resolution in a timely manner. Proficient in documenting and maintaining configuration and process information. Experience with scripting, and using REST APIs. Experience with Jira, Jira Service Management, and Confluence Administration. Attention to detail and accuracy. Ability to work after hours to support projects and maintenance activities. Preferred Qualifications: Ability to collaborate in a small team. Desire to jump in and help out others on the team Bachelor's Degree in Computer Science, Business or related field i.e. data science or equivalent work experience. Experience with scripting languages (Groovy, Python, Ruby, JavaScript, Bash). Experience with Velocity templates Experience with managing application services via AWS. Experience with configuration as code development work, using pipeline tools such as git and Kubernetes. Experience with Agile methodology.