1482525BR :- L2 Desk side support :- Pineville, LA 71360 - Resource Logistics : Job Details

Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

Use diagnostic tools to troubleshoot problems associated with network

Connectivity, and workstation hardware/software

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

Installing Printer drivers, IP Printing/Cloud Printing

OneDrive Setup and migrations w/ OneNote Cloud Sharing

Attempt Data Recovery on failed systems

Troubleshoot Encryption issues

Troubleshoot Password issues

Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365

Windows LAN / WAN connectivity troubleshooting

Ready and assist with video conferencing equipment

Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out

Take ownership and responsibility of queries, issues and problems assigned to

the Desktop Support Engineers

Escalate issues and involve experts wherever required in order to resolve issues

as quickly as possible.

Ability to maintain composure with challenging customers

Cell support tech setup/troubleshooting of cell phones (non mgmt. included)

Setup and troubleshoot