2025 April-October Seasonal Front Desk Agent - Custer State Park Resorts : Job Details

Department: RoomsReports to: Front Desk ManagerSummary:Front desk activities of the resort include resolving problems arising from guestcomplaints, completing reservation and room assignment activities and addressingunusual requests or inquiries by performing the following duties:Responsibilities

• Provides excellent guest service.
• Is thoroughly familiar with all lodges and activities in Custer State Park.
• Works closely with the Central Reservations staff to receive reservations ormonitor changes.
• Monitors the posting of payments and changes to ensure their accuracy andcompleteness.
• Works on a continual basis with the housekeeping and maintenance departmentsregarding current status of available rooms/cabins.
• Answers inquiries pertaining to resort policies and services and park activities.
• May be assigned other duties, at times in other departments, as the need arisesto support fellow staff members in achieving the company mission.

Qualifications

• To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative ofthe knowledge and/or ability required.

Education/Experience Preferred:

• Prior experience desired, but not required. High school education or GEDpreferred or equivalent combination of education and experience.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:The physical demands described here are representative of those that must be met byan associate to successfully perform the essential functions of this job:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

I have read this job description and understand its contents. Furthermore, I verify that Iam able to meet all criteria as detailed above and am capable of performing all tasksdescribed. I also understand that no written job description can detail every aspect of ajob and realize that I may be asked to work in other areas besides my primary position.About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.