25-46- Office Assistant (CA2) - Departments of Accounting, Economics and Finance - West Chester University : Job Details

Salary: $37,555.00 Annually Location : West Chester University, PA Job Type: Regular / Full-Time Job Number: 25-46 Department: College of Business & Public Management Division: Accounting Opening Date: 11/07/2024 Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Departments of Accounting, Economics and Finance invite applicants for the position of Office Assistant. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. As a part of the College of Business and Public Management, the Departments of Accounting, Economics and Finance seek to advance their disciplines in scholarly and professional endeavors in a diverse and inclusive environment. The department focus is to provide a high-quality education wherein students and faculty members exchange ideas stemming from a variety of viewpoints in an environment of mutual respect, collaboration, and equity. The Office Assistant is responsible for the coordination and delivery of a full range of administrative services to the department. This position works to ensure excellent service is provided to campus partners including students, faculty, and staff; and that department goals are achieved. This position is a highly confidential assignment requiring the utmost respect and privacy. The ideal candidate will demonstrate customer service experience, strong organizational skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population. Responsibilities include:

• Serve as first point of contact for students, faculty, parents, and visitors
• Answer incoming calls
• Maintain department email accounts and respond to general inquiries
• Provide general administrative support for office and special projects
• Support new employee hiring and onboarding process including new hire and rehire forms, email account and Ram Card set up
• Maintain electronic files, record-keeping procedures, and spreadsheets
• Prepare and maintain confidential files for faculty, staff, and students
• Support electronic document storage using multiple systems including OnBase, SharePoint and OneDrive
• Assist with submission, monitoring, and processing of all required purchasing requisitions
• Assist with department P-Cards
• Submit travel reimbursements
• Assist with conference room scheduling
• Distribute mail and process outgoing shipping
• Order and maintain office supplies
• Process department work orders and equipment maintenance
• Attend training sessions as needed
• Perform other related duties as assigned

Minimum Qualifications

• Six months as a Clerk 1 and educational development to the level of the eighth grade OR
• Completion of a high school business curriculum OR
• Any equivalent experience and/or training which provided the required knowledge and abilities
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams

Required knowledge, skills, and abilities:

• Proficiency in standard office procedures and practices
• Attention to detail and accuracy
• Excellent oral and written communication skills
• Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
• Ability to compose straightforward, informational correspondence and to carefully proofread one's own and other's written materials
• Strong organizational skills including creating and maintaining logical organization of electronic files and folders
• Ability to understand and follow oral and written instructions and to maintain accurate records/notes
• A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
• Maintain a professional demeanor and good working relationships with all department staff, students, and visitors

Preferred Qualifications

• Experience in an administrative or receptionist role
• Customer service experience
• Excellent written communication skills
• Higher education or student support experience
• Experience with higher education systems such as Peoplesoft, Banner, SAP, and DocuSign

Special Instructions Ask about opportunities to work from home and alternate schedules. Candidates should apply online at Application allows for cover letter, resume, and three references with contact information. (All required for consideration). Review of applications will begin immediately and continue until the position is filled. Applicants must successfully complete the interview process to be considered as a finalist. Developing and sustaining a diverse faculty and staff advances WCU's educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.

• Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
• The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME). For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE . Theinformation is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.