2nd and 3rd Shift Dispatcher - Triangle Corporate Coach : Job Details

Dispatcher Triangle Corporate Coach – Raleigh, North Carolina

Hiring for multiple Dispatcher Roles for 2nd and 3rd Shifts. Candidates must be willing to work alternating shifts including weekends. JOB SUMMARY:

RESPONSIBILITIES:

• Answer inbound calls to dispatch department and assist Clients, Affiliate Partners, and Chauffeurs with critical and time sensitive inquiries.
• Effectively communicate with Chauffeurs regarding availability, scheduling, and trip itineraries
• Assist clients with inquiries regarding status of reservations, location of Chauffeur, and billing inquiries.
• Track and monitor all reservations using Dispatch grid as a guide and GPS tracking tool to ensure on time pick up of all passengers.
• Track and monitor all airport arrivals and departures to ensure passengers are picked up on time and also communicate any delays or deviations with clients, passengers, and Management to ensure the necessary resources are in place to ensure on time pick up or employ mitigation techniques to avoid any issues with on time pick-up up passengers.
• Schedule and dispatch Chauffeurs and vehicles based on availability and workload.
• Establish and continuously build rapport with Chauffeurs to develop strong working relationships that will generate exceptional customer experiences.
• Work closely with the sales, marketing, fleet and maintenance, and operations departments to ensure vehicles and chauffeurs are available to serve our customers.

REQUIREMENTS:

• 2-4 years dispatching experience, in the passenger ground, logistics or trucking industry.
• Knowledge of MS Office, including MS Outlook, Excel, and Word is strongly desirable.
• Excellent verbal and written communication. Professional phone etiquette.
• Extremely high energy level
• Great at multi-tasking with attention to detail and self-organized
• Strong problem-solving skills.
• Excellent typing skills
• Must be able to work a flexible schedule to include weekends, especially for large groups and events.
• Regular hours will be a 2nd shift schedule from 02:00 to 10:00 p.m.
• Must be willing to work 1 weekend a month.
• Must pass a nationwide background screen and drug screen.
• Must have a satisfactory motor vehicle record.

COMPANY BENEFITS:

• Health, dental, vision insurance
• Paid Time Off