Overview:
The 42 Ocean Concierge is a year-round, hourly position and is responsible for delivering exceptional guest service to all residents and their guests of the 42 Ocean Condos as well as assisting with Cavalier Residences. They are responsible for resident communication and work as a liaison for the residents and the Cavalier Resort. The concierge ensures efficient day to day operations of the East and West lobbies of 42 Ocean to always include cleanliness and safety of the assigned area and to ensure the assets are 100% maintained. The concierge will work to ensure residents of 42 Ocean and the Cavalier are offered promised services and find solutions to questions and resort needs as they arise. The successful concierge will be friendly, professional, well groomed, be flexible in work schedule and assignments and have exemplary attendance. The concierge will report to and work closely with the Beach Club Manager in delivering resident newsletters, resort communication, and providing an unparalleled level of personal concierge service to the owners of 42 Ocean Condominiums and the Cavalier Residences. The concierge will be expected to cover the 42 Ocean lobby desk from the operational hours of 9AM-5PM five days a week.
Responsibilities:
Develop and maintain working relationships with 42 Ocean residents.Handle calls and interactions with residents and visitors of 42 Ocean condosKeep resident files up to dateBe knowledgeable on member benefitsAssist residents with inquiries and services as well as finding out information for any questions you do not know the answer toMake reservations for guest traveling, requesting spa service, or diningWork with outlet managers for all restaurants to ensure all residents dining reservation for restaurants on property can be made, within reasonAssist in deliveries and handling of packages for residents of 42 OceanOffer suggestions to local activities, restaurants, etc. and continuously update local guideManage reservations of the conference roomIssue visitor parking passes and handle situations regarding key FOB access and cars parked in owners spots/guests spotsMaintain cleanliness and organization of the East and West lobbies of 42 Ocean and front patioCoordinate the obtaining od any property needs for residents, such as garage key FOBS and beach access cardsEnsure all resident communication is clear, constant, and up to five-star standardsEnsuring all reasonable requests made by Cavalier residents are met best if your abilityWork with the Cavalier Realty Associates and the Beach Club Manager on welcoming new owners and ensuring they have all they need to enjoy their offered amenities throughout the resort.Create personal files on all owners with special dates, anniversaries, birthdays, move in datesManage the East Lobby desk and train any associates that will provide coverage when off-dutyEstablish working relationships with local restaurants and transportation services to partner with