564 - Transit Dispatcher - City of Brownsville (TX) : Job Details

Title: 564 - Transit Dispatcher

Organization: MMT: Paratransit Services

Department: Paratransit Services

Location: MMT

Rate of Pay: 16.50

Job Summary

A Transit Dispatcher will assist in Multimodal-Transportation services tasks by providing a high level of communication support utilizing computer software to handle and address calls for paratransit and fixed-route service by setting reservations, scheduling trips, maintaining driver manifests, monitors and maintains on-time performance, and work schedules. Speak English and Spanish fluently. This class works under general supervision.

Competencies

* Safety Acumen

* Self-Leadership

* Customer Service

* Communication

* Self-Awareness

* Flexible

* Critical Thinking

* Trust

* Responsible

* Ethical

Key Functions/Knowledge/Skills

* Slightly above average skills; knowledge of more complex work routines, rules, procedures, or operations; ability to operate higher-level specialized equipment

* Answers paratransit services multi-line phone, professionally with courtesy and concern, records essential information accurately and document information changes as necessary.

* Answers fixed-route services multi-line phone, professionally with courtesy and concern to respond to customer information or requests.

* Provide paratransit reservation services information in accordance to the Americans with Disabilities Act (ADA), and complies with Capacity Constraints Policies & Procedures as required.

* Maintains good working knowledge of Transit service areas, routes, maps, and computer programs.

* Assist Supervisor in preparing Paratransit and Fixed-Route schedules and the assignment of vehicles and transit operators. May be required to post assignments on bulletin boards.

* Performs a wide variety of clerical duties including data entry, typing, maintain accurate records, logs, files and prepares reports as required.

* Assists transit operators in the event of bus breakdown, route delays, road closures, or hazards; provide technical assistance to transit operators by troubleshooting problems.

* Monitors a two-way radio system, vehicle tracking software systems, running-time frequency, passenger loads, and operator's performance; makes corrections and suggestions as necessary.

* Assists Supervisor and/or may be required to report to accidents/incidents thoroughly investigate and complete required documentation.

* Recommends disciplinary action after investigating accidents, incidents, and customer complaints.

* May be required to attend operational meetings or training to stay updated regarding regulations, rules, policies, and procedures that impact transportation services.

* Responsible for receiving and changing-out paratransit farebox canisters as needed.

* Performs other related work as required.

Minimum Education & Experience

High school graduation or GED plus two (2) years of experience

Special Certifications & Licenses

Class B Commercial Driver's License (CDL) with passenger endorsement and satisfactory motor vehicle record.

Medical Certificate (FMCSA).

Independence & Judgement

Average judgment: must recognize and resolve problems such as type of procedure to apply, where to refer call or correspondence without specified destination, whether there is a problem/malfunction with a piece of equipment that needs attention, etc.; may involve freedom in selection of work methods among approved routines, setting of priorities, or sequencing of tasks within established schedules

Initiative & Ingenuity

Low chance for error because work is routine/repetitive/simple/reviewed carefully; standard procedures: don't have to come up with creative solutions; refers anything unusual to supervisor

Supervisory & Responsibility

Does not supervise

Financial Responsibility

Does not deal with money

Level & Frequency of Outside Contact

Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.

Physical Demands

Office job with little or occasional light physical effort. Ability to exert up to 20lbs. of force occasionally to move objects.

Responsibility for Equipment & Property

Responsible for assigned equipment/property used outside of office; use of a City vehicle.

Working Conditions

Fair inside or outside conditions; exposure to disagreeable conditions is brief or otherwise insignificant; space problems; only occasional situations that place the employee in a stressful environment.

Other Requirements

The City of Brownsville requires all employees to successfully pass a Drug & Alcohol and a physical examination and a Background Check.

ADA Requirements

The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Benefits

The City of Brownsville offers a comprehensive benefits package designed to support its employees' well-being and future. Employees participate in a robust retirement plan through the Texas Municipal Retirement System (TMRS) City to Employee Matching Ratio 2:1, with eligibility for retirement after 5 years of service at age 60 or 20 years of service at any age.

The City provides exceptional health benefits, including medical, dental, and life insurance plans for employees and their families, along with vision coverage for employees enrolled in health insurance through MetLife. Employees and their dependents can also access care at Frontier Clinic at no cost when covered by the City's health plan. Additionally, pet insurance is available as a voluntary benefit.

Employees have access to deferred compensation plans through Equitable and supplemental insurance options from AFLAC and Colonial Life. Full-time employees accrue 10 sick days and 15 vacation days annually.

The City offers parental leave concurrent with FMLA for eligible employees, longevity pay, and 100% tuition assistance up to $5,000 annually. Furthermore, Brownsville observes 14 holidays per year, plus two floating holidays, giving employees a balanced and rewarding work-life experience.

Starting in fiscal year 2025, employees will have access to flexible scheduling options as part of our commitment to work-life balance.

EEOC Statements

The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.