6050 - Customer Service Specialist- Hourly - PrimeSource Building Products : Job Details

Description: Fast pace customer focused call center. The ideal candidates for this position possess customer service skills that provide a provision of service to customers before, during and after a purchase. Candidates must enhance the company's value proposition and affect the total customer experience by acquiring superior product knowledge and providing services that meet or exceed the customer expectations.Essential Job Functions: (Responsibilities and major tasks performed)

• Exemplary multi-tasking abilities.
• Answer telephone inquires from Customers in a knowledgeable, professional, efficient, and friendly manner.
• Complete data entry of Customer orders as demonstrated and trained through the departments Structured on the Job Training and defined in department Quick Tips.
• Managing difficult or emotional customer situations.

• Respond timely and with a sense of urgency to Customer needs such as: product information, requests for service or assistance, investigating and resolving customer issues or complaints.
• Complete all assignments on time, maintaining up to date product information, keeping an accurate call pad of all request and inquires.
• Maintain a professional, positive and well organized working environment at all times.
• Meet data entry and department productivity median measurements.
• Act and communicate in a professional, courteous, respectful, ethical manner with Customers, Clients, Co-workers, and Supervisors.

• Using good judgment and common sense.
• Comply with all elements of the Core Values and use the Quality System, including ISO Procedures, Corrective and Preventative actions, the Customer Complaint Policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction.
• Assist with the auditing and development of the departments Quick Tips and ISO Procedures as well as identifying additional product, process or SAP training opportunities.
• Attend and participate in monthly employee department meetings and Wolf Academy or outside training classes, as offered.

• Follow all Company policies and procedures, comply with all company safety policies, procedures, rules and guidelines and be willing to do other duties as required.

Experience and Education Required:(Required (R) or Desired/Preferred (D)(R) High school diploma or GED, 1-2 years experience in Customer Service an/or training, or equivalent combination of education and experience(R) Basic Math skills(R) Read, Speak and Write EnglishRequired Skills and Qualifications:

• Ability to multi-task and to prioritize all incoming workflow in a fast pace environment.
• Excellent data entry, Keyboard navigation, Problem solving, Communication and listening skills
• Knowledge of Microsoft Outlook, Microsoft Word and Microsoft Excel programs

Working Conditions:

• Call center environment, business casual dress code. Minimal movement outside of workstation area, majority of time spent on data entry of orders received via electronic fax and incoming phone inquires (use of head-set recommended).

Other Requirements:Minimal travel required - must provide own transportation.