68064820 - CONSUMER SERVICE ANALYST - STATE OF FLORIDA : Job Details

Requisition No: 842292

Agency: Agency for Health Care Administration

Working Title: 68064820 - CONSUMER SERVICE ANALYST

Pay Plan: Career Service

Position Number: 68064820

Salary: $649.23 Biweekly

Posting Closing Date: 12/16/2024

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THIS IS A PART-TIME POSITION, which may affect some benefits.

The Agency for Health Care Administration is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

POSITION OVERVIEW:

This is a career service position budgeted to work 20 hours per week, Monday-Friday, between the hours of 8 a.m. to 5 p.m.

The position is anticipated to be filled at the rate of $649.23 bi-weekly and is non-negotiable.

This position may involve travel related activities from 1-15%.

The Agency requires background and fingerprint screening as a condition of employment.

This is an exciting part-time opportunity within the Agency's Bureau of Medicaid Program Integrity (MPI).

The Florida Medicaid program is one of the top five largest in the country and has an estimated $28 billion annual budget. Each month, Florida Medicaid covers medical services for almost 4 million recipients.

To most effectively serve this large patient population, one of the Agency goals is to ensure fewer budgeted dollars are lost to fraud, abuse, and waste.

MPI does this specifically through audits and investigations of healthcare providers suspected of engaging in fraudulent or abusive behavior, as well as overpayment recoveries, administrative sanctions, and the referral of suspected fraud or other criminal activities for law enforcement investigation.

The selected candidate will report to the Program Administrator and will serve as a backup to the other team members within the Bureau.

The candidate will be responsible for a broad range of administrative activities and will be cross trained to support operations and other personnel throughout the bureau.

DUTIES AND RESPONSIBILITIES:

* Assist with project coordination.

* Update Excel spreadsheets and Visio documents such as organizational charts, COOP, and telephone list.

* Review, sort, and distribute mail.

* Assist Bureau with administrative actions such as mailouts, making copies, and assist with receipt of records.

* Assist with inventory and managing supplies.

* Ensure copiers are functioning properly.

* Backup to other Administrative Assistants for all units to help coordinate and provide support.

* Assist MPI staff with STMS and Works, ensuring travel and Pcard charges are submitted timely.

* Provide assistance and act as the coordinator between MPI and the STMS and Works Administrator.

* Coordinate new Pcard Requests.

* Serve as the backup for the Purchasing Agent, processing actions in My Florida Market Place.

* Assist HR Liaison with processes to hire, onboarding, requests to advertise, and maintaining files.

The incumbent in this position will be privy to sensitive information and is expected to maintain information in the strictest confidence.

This position may require flexibility with the work schedule.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

* State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

* Flexible Spending Accounts;

* State of Florida retirement options, including employer contributions;

* Generous annual and sick leave benefits;

* 9 paid holidays a year and 1 Personal Holiday each year;

* Career advancement opportunities;

* Tuition waiver for courses offered by Florida's nationally ranked State University System;

* Training and professional development opportunities;

* And more!

KNOWLEDGE, SKILLS, AND ABILITIES

* Knowledge of office procedures and practices.

* Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, Internet Explorer and SharePoint.

* Ability to work independently.

* Ability to collect and organize data into logical format for presentation in reports, documents and other written materials.

* Ability to exhibit a high level of confidentiality.

* Ability to utilize problem-solving techniques.

* Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.

* Ability to plan, organize, and coordinate work assignments.

* Ability to multitask.

* Ability to communicate effectively.

* Ability to establish and maintain effective working relationships with others.

* Ability to travel with or without accommodations.

MINIMUM QUALIFICATIONS REQUIREMENTS

* A high school diploma or its equivalent and one year of secretarial and/or clerical experience.

* One year of professional use of computer software programs such as Outlook, Word, Excel, and PowerPoint.

* Preference will be given to candidates with one year of professional work experience working personnel related matters.

* Preference will be given to candidates with one year of work experience with state purchasing.

* Preference will be given to candidates with a related degree from an accredited college or university.

* Professional or nonprofessional experience can substitute on a year-for-year basis for the preferred education.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: HELEN GUNN 850-###-####

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32308