911 Call Taker - City of Broken Arrow, OK : Job Details

Salary: $19.56 - $20.54 Hourly Location : Broken Arrow, OK Job Type: Full-Time Hourly Location (Dep/Div): Police - Communications Munis Job Class: SUPPORT Opening Date: 06/26/2024 Closing Date: 7/10/2024 11:59 PM Central FLSA: Non-Exempt Bargaining Unit: GEN Job Description Location: 3006 Police-Communications Pay Grade: A05 FLSA Status: Non-exempt Under general supervision, answers emergency and non-emergency calls coming into the dispatch center for Police, Fire, Medical, Animal Control, and/or City Services. *This position performs duties deemed to be safety-sensitive and is therefore subjected to random drug testing under the City's policies*Essential Job Functions

• Answers incoming emergency calls, obtaining vital information so that responders can provide fast and efficient service.
• Uses calming techniques to keep callers calm and on the line, ensuring they are safe, and gathering pertinent information and scene safety issues, related to the call for responding emergency personnel as they are driving to the caller's location.
• Assists callers asking for medical assistance through patient assessment questions to determine the priority level for responding medical personnel, or to gather scene safety information for responding officers, and descriptions of who/what they are looking for as they are responding to the call.
• Answers incoming non-emergency calls, assisting citizens and if need be, directing them to who they need to speak with.
• Enters CAD calls for service (Police Department, Fire Department, EMS, Animal Control and Public Works).
• Communicates with co-workers dispatching calls to officers on the radio, if there is an immediate threat to the responding personnel, or information that is asked by officers as they respond to calls.
• Answers calls from officers and surrounding agencies needing wrecker services and running checks for local warrants.
• Trains new employees.
• Performs other duties as assigned.

Minimum Education and Experience Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain a valid Driver's License issued by the State of Oklahoma for the type of vehicle or equipment operated. Possession of APCO, FEMA training on NIMS, OLETS / NCIC, EMD, CPR and First Aid Certifications, preferred. Physical Requirements Tasks involve the ability to exert moderate physical effort in light work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation. An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening. City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.