911 Communications Officer I - City of Roanoke : Job Details

Salary : $44,325.00 - $56,156.08 Annually Location : Roanoke, VA Job Type: Full-Time Job Number: 00382 Department: Department of Technology Division: E911 Center Opening Date: 09/16/2024 Closing Date: 10/31/2024 12:50 PM Eastern Description The City of Roanoke is seeking 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services personnel. High school diploma or general education degree (GED) supplemented by continuing education with some computer classes. Bilingual, Spanish/English speakers encouraged to apply. Must have police security clearance. TESTING IS FOR OCTOBER 15, 2024 START DATE The ideal candidate will possess strong customer service skills, a calm disposition, and advanced multi-tasking skills in order to listen, talk, read, and type simultaneously with accuracy. High school diploma or general education degree (GED) preferably supplemented with some work experience. Bilingual, Spanish/English speakers encouraged to apply. This is a fast-paced, 24/7 operation which requires that applicants are available to work any shift, including weekends, holidays and overtime when needed. 911 Communications Officer Written Testing is done ONLINE ONLY. Applicants will receive an email link to the test on the following Wednesday morning which will remain viable until midnight on Sunday. Candidates will need a personal computer with an internet connection to take the exam. Use if an electronic mouse and headphones is advantageous. In 3 business days you will receive notification upon passing or failing. Please review additional documents below:Examples of DutiesSUMMARY Dispatches police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives communications training and is assigned progressively responsible duties as a communications officer over the course of the probationary period Receives complaints in person or by phone and elicits appropriate information to ensure a timely response Receives and transmits messages by radio and maintains radio log on shift work Monitors teletype traffic, sends teletype messages, and maintains teletype log Receives accident and ambulance calls Dispatches City vehicles and personnel where and when needed Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls Maintains status boards relative to availability of emergency service units Receives and disseminates information thru the use of a data terminal linked to the Virginia Crime Information Network May provide assistance in the operating procedures and practices to new employees in an on-the-job training situation Dispatches and monitors pursuant to the Emergency Medical Services System SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Typical QualificationsQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); related experience and/or training in emergency communications; or equivalent combination of education and experience. Supplemental InformationLANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate orally and in writing. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Must acquire a valid FCC Radio Telephone Third Class permit. Must have police security clearance. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification. Overview of Benefits for Full-Time Employees: Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows: Years of Service Hours Per Month Fire 24-hr shift Employees 0 - 4 12 19.75 5 - 9 14 22.75 10- 14 16 25.50 15 - 19 17 26.75 20 - 24 18 28.75 25 + 20 32 Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month. Funeral Leave: for family, up to three consecutive days. Military Leave: Twenty-one work days per Federal fiscal year. Holidays: The City provides 96 hours of annual paid holiday time. Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation. Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year). Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction. Additionally, the city offers the following three Aetna Health Plan Options: PPO 300 - Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program. PPO/HRA 1000 - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date. PPO/HSA 2700 - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,300 for employee only coverage and $2,600 for all other tiers. Contributions are pro-rated dependent upon enrollment date. Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions. Aetna Health Plan 2022 Monthly Rates PPO 300 Employee Only: $70.94 Employee + Child: $265.16 Employee + Spouse: $621.98 Family: $680.04 PPO/HRA 1000 Employee Only: $45.94 Employee + Child: $225.16 Employee + Spouse: $571.98 Family: $580.04 PPO/HSA 2700 Employee Only: $21.72 Employee + Child: $169.46 Employee + Spouse $474.36 Family: $476.68 Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction. Delta Dental 2022 Monthly Rates Employee: $2.80 Employee/Child: $18.88 Employee/Spouse: $18.88 Family: $49.36 Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount. Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction. Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half. Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service. Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service. Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees. Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System. Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees. Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees. Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year. Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust. Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses. Employee Assistance Program (EAP): Support services available to assist employees facing life challenges. Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year. Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses. CEC 2022 Monthly Rates Employee: $6.68 Employee/Spouse: $12.68 Employee/Child(ren): $13.36 Family: $19.71 Discounts & Voluntary Benefits: Employees may access discounts through various national and local retailers. Discounts include 10% off auto insurance and 5% off home or renters insurance with Liberty Mutual. Voluntary benefits offered through Corestream. Critical Illness, Accident Insurance and Cancer Policies will be available through Colonial Life and Long Term Care will be available through Transamerica. All voluntary benefits may be payroll deducted. 01 Do you have a high school diploma or GED?

• Yes
• No

02 Are you a United States citizen?

• yes
• no

03 Are you at least 18 years old?

• yes
• no

04 Have you been convicted or plead guilty to or entered a plea of nolo contendere to any violation of any federal, state or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances?

• yes
• no

05 Do you have a felony conviction?

• yes
• no

06 Have you taken the Criticall test with the City of Roanoke within the last twelve months?

• yes
• no

07 Do you understand that you will be required to work weekends and holidays?

• yes
• no

08 Do you understand that you may be required to accept last-minute changes in your work schedule that might require you to cancel personal plans?

• yes
• no

09 Do you understand that you may be required to work mandatory overtime?

• yes
• no

10 Do you understand that you can be assigned to any of these shifts while in training: day shift (6:30AM - 6:30PM), night shift (6:30PM - 6:30AM), power-shift (Noon - midnight or 2:30PM - 2:30AM), or an administrative shift (7:00AM- 6:00PM); and that these shifts can be changed based on the needs of the center?

• yes
• no

Required Question