911 Dispatcher (Police Communications Operator II) - Anne Arundel County : Job Details

911 Dispatcher (Police Communications Operator II)This listing closes on 1/20/2025 at 11:59 PM Eastern Time (US & Canada).Salary: $24.50 - $38.24 hourly.Location: Anne Arundel County, MDJob Type: Full-Time PermanentJob Number: 07862Department: PoliceOpening Date: 11/20/2024Closing Date: 1/20/2025 at 11:59 PM Eastern Time (US & Canada)Position DescriptionAnne Arundel County is excited to announce the opportunity for 911 Dispatcher (Police Communications Operator II). The Police Communications Operator II (Dispatch) is a full-time, permanent, safety-sensitive position located in the Communications Center of the Anne Arundel County Police Department.The PCO II is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.Anne Arundel County Police Department is offering a $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators. NOTE: $2,500 will be paid upon successful hire and classroom training, and $2,500 will be paid upon successful completion of one (1) year of employment.In addition to the $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators, applicants with prior experience within the past two (2) years as a 9-1-1- Specialist as determined in the Annotated Code of Maryland Public Safety Article Title 1-301(n); and who has successfully completed a Basic Telecommunicator Course are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation for the successful completion of the course is required prior to hire.NATURE AND VARIETY OF WORKPCO II: Work involves responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks. These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel.Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.Examples of Duties and Knowledge, Skills and AbilitiesDispatches police patrol cars and officers; maintains accurate account of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; answers incoming radio calls from police units.Receives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies.Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks wanted persons by name and date of birth.Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.Operates two-way radios, teletype machines, MILES communications terminal, and related communications equipment.Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.Prepares and maintains necessary records and reports.After training, uses a map to assist officer in locating streets and addresses responding to calls for service.Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines. Talks with citizens on 911 telephone lines to obtain additional information about an emergency situation.Uses a computer terminal to enter information about calls for services.Work requires shift work and overtime.Minimum QualificationsPCO II: Graduation from high school or a GED; two (2) or more years of experience with multi-faceted responsibilities; and skill in data entry keyboard functions.Note: The two (2) or more years of work experience with multi-faceted responsibilities may be substituted with two (2) or more years of college or university education, equal to sixty (60) or more college credit hours.Note: Skill in data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.Glen Burnie High School Students Only: The required experience may be substituted with the successful completion of the County approved Police Communications Call Taker Training course offered by Anne Arundel County Public Schools (Glen Burnie High School). This class is specifically for Glen Burnie High School students and is not open to the public.SELECTION PROCEDURESApplicants will need to follow any or all of the following the procedures listed below:Applicants will complete the online application.Once the announcement closes, those applicants who meet the minimum qualifications will be required to take an aptitude (CritiCall) test that measures audio interpretation, multitasking, keyboarding, and data entry accuracy skills.Applicants who are successful with the aptitude (CritiCall) test will be invited to begin the initial background check and oral interview.Applicants who are successful with the oral interview are highly encouraged to attend a 2-hour call taking observation period and/or a 2-hour dispatch observation period at the 911 Communications Center.Applicants who are successful with the initial background check and oral interview will undergo a comprehensive background investigation.Applicants who successfully pass the comprehensive background investigation may receive a conditional offer of employment with Anne Arundel County Communications Section.Supplemental QualificationsNOTES:An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2-hour call taking observation period and/or a 2-hour dispatch observation period.Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back. This is a continuous 24 hour/365 day operation.This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.The selection process includes a comprehensive background investigation.UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES HIRED AT THE MINIMUM RATE OF PAY FOR THE GRADE RECEIVE A 9% INCREASE FOR SATISFACTORY PERFORMANCE.Employees in this classification are also eligible to receive longevity pay.BenefitsMedical/Health Insurance PlansOpen Access Aetna Select HMO-EPOAetna Open Choice PPODental InsuranceCIGNA Dental PPO (Buy-Up)CIGNA Dental PPO (CORE)CIGNA Dental HMO (DHMO)Vision InsuranceEyeMedEmployee Life InsuranceTerm insurance of $10,000 for employees at no cost.Ability to purchase Supplemental & Dependent Life InsuranceDisability Income InsurancePension Plan#J-18808-Ljbffr