911 Telecommunicator - City of Springfield, MO : Job Details

Salary: $20.50 - $31.15 HourlyLocation : SPRINGFIELD - GREENE COUNTY Public Safety Center (911), MOJob Type: Full TimeJob Number: 011025Department: Emergency CommunicationsOpening Date: 01/10/2025Closing Date: 1/17/2025 11:59 PM CentralDescriptionAre you cool under pressure? Do you have a passion for helping others when they need it the most? If so, a career as a 911 Telecommunicator could be perfect for you!Springfield-Greene County 911 Emergency Communications is looking for dedicated individuals to join our team as 911 Telecommunicators. Join our team and make a real difference in your community every day. As the first point of contact in emergencies, you'll be the calm voice providing life-saving guidance and dispatching emergency responders to the scene. NEW! pay improvements starting rate of pay for new hires is $20.50/hour, and increases to $21.53/hour after successful completion of 1-year training program. Earn $1.00/hour - 2nd Shift Differential and $1.50/hour - 3rd Shift Differential pay.Candidates with directly related 911 Dispatch experience may be eligible for an additional step in pay. The Springfield-Greene County 911 Emergency Communications Department is seeking to hire energetic multi-taskers 911 Telecommunicators to join our team! If you are looking for an organization that values your efforts and invests in your abilities, you are encouraged to apply to join our team of motivated professionals! What you will do:

• Serve the citizens and first responders of Springfield and Greene County on the front lines of emergency response.
• Receive and process 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
• Determine the appropriate call types and course of action based on the nature of the calls.
• Receive incident reports, including emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.

What you need:

• Capability to embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need.
• Ability to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident.

What you will love:

• Teamwork: You will work in a collaborative team environment supporting many different public safety agencies, law enforcement, fire and emergency response personnel.
• Training: Our training program includes both academic and practical components consisting of 720 - 1,000 hours of initial training in the first year.
• Environment: The Public Safety Center, established in 2012, is a state of the art facility which provides our employees with cutting edge technology and comfort.
• Benefits: You will receive generous paid leave, paid health insurance, paid pension retirement, andmore!

Our employees also enjoy a unique 10-hour shift schedule. Our team is committed to efficiently and compassionately answering the public's 911 calls for emergency service response. For more information about the 911 Telecommunicator position and the hiring/selection process, visit ourQualifications and Requirements Experience, Education, and Training

• Requires at least two years of experience in a customer-oriented atmosphere or in a high-volume customer call center;

OR

• Possession of 30 semester hours from an accredited college/university;

OR

• One year of experience in emergency communications/dispatch work;

Licensing/Certification

• Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES).
• Must possess a valid driver's license.

Functions For more information on essential functions and other requirements, please see the job description. Other Requirements

• Schedule: Ten hour shifts, four days per work week, with varying shift start times throughout the 24-hour period. During training, employees may be required to work any shift to complete the tasks required to complete the training process. Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment or students actively enrolled in a seated class will not be approved while the candidate is in the training process. Online students will be reviewed on a case-by-case basis. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department.
• Testing information: The testing and selection procedure includes the following elements: a typing test, skills testing, information session, oral interview, observation, comprehensive background investigation as well as post-offer pre-employment hearing exam and pre-employment drug screen. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.
• Skills testing: This phase of the testing process will take approximately 2-3 hours. The City of Springfield uses CritiCall, a Public Safety Dispatcher/Calltaker Pre-employment Selection Test. The testing will include several phases and assesses the following skills: Typing Speed, Data Entry, Call Summarization, Character Comparison, Memory-Recall, Map Reading, Sentence Clarity, and Reading Comprehension.

Criticall Test Resources:These links are not created or maintained by Springfield-Greene County 911. They are helpful CritiCall test resources for applicants to practice data entry. Website: Practice Test: Please note: Most communication that will occur during this process will be via email. For questions or concerns, contact HR at 417-###-####.Equal Opportunity Employer/Disability and VetIndividuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to testing or appointment. Proof of United States Citizenship/Authorization to Work in The United States as established by the Immigration Reform Act of 1986 is a condition of employment. Pre-employment drug testing is required.All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.Find out more about City of Springfield employee benefits through the following link: 01 The following questions are specific to the position you are applying for, and must be completed accurately. The information you provide below must be reflected in the experience, education, or volunteer work provided in your application above. A response of 'see resume' will not be accepted.

• I understand.

02 The starting rate of pay for the 911 Telecommunicator position is $20.50/hour. Candidates with directly related 911 Dispatch experience may be eligible for an additional step in pay. Is this acceptable?

• Yes
• No

03 How many years of emergency communications/dispatch work experience do you have?

• I do not have any experience
• Less than 1 year
• 1 year
• 2-4 years
• 5 or more years

04 How many credit hours from an accredited college or university do you possess?

• I do not have any college credit hours
• Less than 30 credit hours
• 30 - 59 credit hours
• 60 or more credit hours

05 How many years of experience in a customer-oriented atmosphere or in a high-volume customer call center do you have?

• I do not have any experience
• Less than 1 year
• 1 year
• 2 years
• 3-5 years
• 6-9 years
• 10 or more years

06 Do you have any high volume call experience?

• Yes
• No

07 This position requires that you must be able to obtain your Missouri Uniform Law Enforcement System (MULES) certification. Have you ever been convicted of or plead guilty to a felony offense?

• Yes
• No

08 911 Telecommunicators are scheduled for ten hour shifts, four days per work week, with varying shift start times throughout the 24-hour period. During training, employees may be required to work any shift to complete the tasks required to complete the training process. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department. Is this acceptable?

• Yes
• No

09 Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment or students actively enrolled in a seated class will not be approved while the candidate is in the training process. Online students will be reviewed on a case-by-case basis. Is this acceptable?

• Yes
• No

10 911 Telecommunicators are required to report to work in all-weather situations. 911 Telecommunicators must have a reliable means of transportation available which will allow them to get to work for any assigned shift including shifts scheduled on weekends and holidays, as well as periodic short-notice overtime assignments and during periods of inclement weather. Is this acceptable?

• Yes
• No

11 Were you referred by a current City employee to apply for this position?

• Yes
• No

12 If yes, please state the full name of the City employee who referred you to this position. Required Question