Academic Computing Support Specialist - ESSEX COUNTY COLLEGE : Job Details

Unit Job Status FLSA

Position Information

Position Title Academic Computing Support Specialist Reports To Faculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track?

Funding Source

Functions and Responsibilities

Job Summary

Under the supervision of the Associate Director of Telecommunications or designee, the Academic Computing Support Specialist will oversee the day-to-day operations of the SSSC and provide support for the college's academic computer laboratories and classrooms

Supervisory Role

Oral and written instructions are received from the Associate Director of Telecommunications or designee the Academic Computing Support Specialist, may supervise professional staff, support staff and student workers.

Duties & Responsibilities

1. Bachelor's degree in information technology, computer science, education, or related field.

2. Previous experience in a technical support role, preferably within an academic setting.

3. Proficiency in troubleshooting software and hardware issues, as well as familiarity with academic systems such as learning management systems (LMS).

4. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.

5. Strong communication and interpersonal skills, with the ability to effectively interact with students, faculty and staff.

6. Superior oral and written communication skills.

7. Ability to work in a multi-cultural environment.

Physical Requirements

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential responsibilities and

functions of the job and are not meant to be all inclusive. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

? Use strength to lift items needed to perform the functions of the job.

? Sit, stand and walk/move from place to place for required periods of

time.

? Move between buildings.

? Speak and hear, communicate using telephone and/or walkie talkie.

? Use close vision, color vision, peripheral vision and depth perception

along with the ability to focus vision.

? Communicate effectively in English, using proper grammar and

vocabulary.

? Reach with hands and arms and use hands and fingers to handle

objects and operate tools, including but not limited to, computers,

keyboards, telephones, calculators, and controls.

? Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Bachelor's degree in information technology, computer science, education, or related field.

2. Previous experience in a technical support role, preferably within an academic setting.

3. Proficiency in troubleshooting software and hardware issues, as well as familiarity with academic systems such as learning management systems (LMS).

4. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.

5. Strong communication and interpersonal skills, with the ability to effectively interact with students, faculty and staff.

6. Superior oral and written communication skills.

7. Ability to work in a multi-cultural environment.

Education Requirements Bachelor's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Master's degree in information technology, higher education administration, or related field.

2. Experience with project management methodologies and tools.

3. Familiarity with data privacy regulations and compliance standards in higher education.

4. Knowledge of accessibility standards and best practices for ensuring inclusive technology environments.

Education Requirements Master's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Posting Details

Posting Information

Open Date 10/31/2024 Open Until Filled No Close Date Special Instructions Summary Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.