Access Concierge - Parkview North Hospital : Job Details

As a Patient Access Representative, coordinates appointments for VIP and Signature Care patients, managing multiple communication channels to schedule procedures and tests across departments. Assists patients without a primary care provider (PCP) to establish care and schedule appointments. Supports tracking of key access metrics and ensures high-quality service in line with Parkview Health standards.

Qualifications and Requirements:

+ Education: High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.

+ Experience: Experience in customer service or healthcare operations required. Experience with Microsoft Office preferred.

+ Skills:

+ Proficiency in general computer skills, internet use, and Microsoft Office applications.

+ Strong keyboarding skills and ability to operate a multi-line phone and standard office equipment.

+ Excellent verbal and written communication skills.

+ Professional telephone etiquette, strong organizational, and problem-solving abilities.

+ Ability to handle multiple tasks while maintaining attention to detail.

+ Creative and forward-thinking approach when faced with challenges.