Access Coordinator II (Fayetteville) - UNIVERSITY OF ARKANSAS SYSTEM : Job Details

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Closing Date:

01/31/2025

Type of Position:

Other Health Care - Clinical Support

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

* Health: Medical, Dental and Vision plans available for qualifying staff and family

* Holiday, Vacation and Sick Leave

* Education discount for staff and dependents (undergraduate only)

* Retirement: Up to 10% matched contribution from UAMS

* Basic Life Insurance up to $50,000

* Career Training and Educational Opportunities

* Merchant Discounts

* Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE | MUSL NWA Van Asche Access

Department's Website:

Summary of Job Duties:

This position works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

Qualifications:

Minimum Qualification:

* High School, GED, or formal educational equivalent.

* Two (2) years of customer service or healthcare experience.

Knowledge, Skills, and Abilities:

* Ability to follow oral instructions, read, and write.

* Computer/basic keyboard skills, telephone etiquette skills,

* General knowledge of office machines including printers and scanners.

* Excellent customer service skills.

Additional Information:

Key Responsibilities:

Customer Service

* Interacts with and assists the public in a professional and friendly manner as needed.

* Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

* Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

* Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.

* Consistently utilizes communication devices and keeps accurate records as required.

* Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

Office Duties/Supply

* Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, and inputs and/or updates accurate patient information.

* Process walk-ins, create new patient charts, and access systems for orders as appropriate.

* Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.

* Inventory, order, and stock supplies; clean and maintain equipment.

* Pick-up and deliver mail to mailroom, ensure the waiting room is clean, and stocked with educational information and coffee.

Check-Out & Scheduling Procedures

* Performs ABN completion, and schedules surgeries and/or tests.

* Issues school/work excuses, sends out no-show letters, takes patient photos.

* Responsible for blocking schedules as appropriate, and canceling and rescheduling appointments as requested.

Medical Reports

* Maintains initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues.

POS Collections

* Collects and posts payments and issues receipts.

* Responsible for reconciliation/management change fund.

* Responsible for reconciliation of daily deposits & batch dollars and must complete deposit agreement.

Professional Development

* Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff.

* Participates in annual educational needs assessment.

* Maintains required job skill competencies and completes skill assessments annually.

* Completes and maintains documentation of continuing education hours annually.

Other duties as assigned to this position

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity:

Lifting, Standing, Talking, Walking

Occasional Physical Activity:

Grasping, Kneeling, Pulling, Pushing, Reaching, Stooping

Benefits Eligible:

Yes