Access Coordinator II - UNIVERSITY OF ARKANSAS SYSTEM : Job Details

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Closing Date:

12/01/2024

Type of Position:

Other Health Care - Clinical Support

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

* Health: Medical, Dental and Vision plans available for qualifying staff and family

* Holiday, Vacation and Sick Leave

* Education discount for staff and dependents (undergraduate only)

* Retirement: Up to 10% matched contribution from UAMS

* Basic Life Insurance up to $50,000

* Career Training and Educational Opportunities

* Merchant Discounts

* Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

REP | Northeast Jonesboro Business Office

Department's Website:

Summary of Job Duties:

The Access Coordinator II works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice. This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information requests in an appropriate manner and according to UAMS - Northeast workflows and policies. This position will be cross-trained in the call center for the clinic. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.

Qualifications:

Minimum Qualifications:

* High School Diploma/GED.

* Two (2) years of customer service or healthcare experience.

Knowledge, Skills, & Abilities:

* Good communication skills.

* Ability to follow oral instructions, read, and write.

* Computer/basic keyboard skills

* Telephone etiquette skills.

* General knowledge of office machines including printers and scanners.

* Excellent customer service skills.

Preferred Qualifications:

* Two (2) years of experience in registration or scheduling in a healthcare environment.

* Experience with EPIC Systems.

* Knowledge of basic medical terminology.

* Knowledge of healthcare insurance eligibility.

Additional Information:

Key Responsibilities:

* Identify and collect copays, coinsurance, and past-due patient balances.

* Post payments, print receipts and balance cash drawer.

* Prepares necessary documentation for daily deposits.

* Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.

* Provide courteous and prompt attention to patients while in the registration and front desk area.

* Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.

* Review patient accounts for demographical, insurance, and/or payment errors.

* Tracking of appointment cancellations, no shows etc.

* Ensure faxing, scanning, and importing are completed within a timely manner.

* Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.

* Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.

* Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.

* Review Patient Portal request for appointment request.

* Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.

* Sort and distribute incoming mail.

* Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.

* A high commitment to maintaining consistent attendance required

* Fill in as Call Center Representative and cross-trains in various other areas as needed.

* Generates reports for accounting.

* May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes