Account Associate, Customer Service - T-Mobile : Job Details

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building. Job Responsibilities:Provide effective and timely resolution of various customer inquiries and concerns. Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Deliver exceptional customer serv...Customer Service, Associate, Account, Customer, Retail