Account Clerk III - Water Services Department - City of Phoenix (AZ) : Job Details

ABOUT THIS POSITION

Phoenix is the 5th largest city in the country and the vibrant center of one of the fastest-growing job markets and economies in the United States. With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Please join us in our mission as we attract, develop, support, and retain a talented workforce so they can provide exceptional services to our community.

The City of Phoenix Water Services Department (WSD), one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.

WSD is currently seeking to fill multiple Account Clerk III positions within the Internal Business Support and Customer Services divisions. Account Clerk IIIs perform highly skilled paraprofessional accounting work using computerized systems.

Additional duties may include:

Internal Business Support:

* Scanning/validating documents into the Vendor Invoice Management System (VIM).

* Auditing/reviewing scanned invoices for errors or discrepancies and making necessary corrections prior to releasing the invoice for payment.

* Reconciling payable statements, disbursing payments, and maintaining records.

* Responding to inquiries and requests for information (over the phone and via email) from vendors, customers, and staff from other City departments.

* Conducting research to keep accounts current.

Customer Services:

* Providing direct customer service.

* Reviewing and/or auditing financial records.

* Detecting and taking steps to correct errors or discrepancies.

* Coordinating, preparing, and verifying City computer data.

* Creating, reviewing, and/or auditing utility billing.

* Reconciling accounts.

* Processing accounts payable and accounts receivable.

IDEAL CANDIDATE

* Strong communication skills.

* Exceptional computer skills.

* Proficiency in Microsoft Word and Excel.

* Ability to speak, read, and write in Spanish

* Ability to direct, review, and supervise the work of others.

* Ability to multi-task and work in a high-paced work environment.

* Comfortable working in a heavy customer service environment.

SALARY

Pay Range: $19.07 to $29.58 per hour.

Hiring Range: $19.07 to $26.83 per hour.

Pay Range Explanation:

* Pay range is the entire compensation range for the position classification.

* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

* Traditional pension with employer and employee contributions, click here for more details: Pension Information

* 401(a) and 457 plans with employer contributions

* Choice of generous medical HMO, PPO, or HSA/HDHP plans

* Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan

* Wellness incentive of up to $720 annually

* Dental, vision, and life insurance options

* Employer paid long-term disability

* Free Bus/light rail pass

* Tuition reimbursement program up to $6,500 per year

* Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days

* Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period

* Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

* Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports; supplemented by courses in bookkeeping and accounting.

* Other combinations of experience and education that meet the minimum requirements may be substituted.

* The City job description can be found here.

* All finalists for positions are subject to a criminal background check applicable to the department or position.

* For information regarding pre-screening and driving positions, click here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus experience in/with:

Internal Business Support:

* SAP/SRM.

* Microsoft Word and Excel.

* Purchasing.

* Providing training to internal staff.

* Working as a Team Lead/Supervisor.

* Handling various transactions while working in a heavy customer service environment.

* Reconciling receivable and payable statements, reports, logs, and/or other documents.

* Performing highly detailed data entry in a fast-paced environment and maintaining/auditing records.

Customer Services:

* Utility billing.

* Working in a customer service environment.

* Working with computerized accounting systems such as Customer Care & Billing (CC&B).

* Reconciling receivable and payable statements, reports, logs, and/or other documents.

* Performing highly detailed data entry in a fast-paced environment and maintaining/auditing records.

RECRUITMENT DATES

Recruitment closes January 2, 2025. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

* Job interviews may be held by video or audio conference.

* If you are in need of computer resources, click here for free options.

* Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.

* Explore other Employment Opportunities with the City of Phoenix.

* Subscribe to receive e-mail notifications about new employment opportunities.

* If you need assistance applying for this job, please contact our HR Connection Center at (602) ###-####.

REFERENCE

Account Clerk III, JC:01330, ID#56544, 12/19/2024, 3 mos, RG, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.