Account Clerk Supervisor - City of Virginia Beach : Job Details

Virginia Beach is a diverse, vibrant, appealing community with a dynamic year-round tourism economy that serves the needs of local residents and visitors alike. The Virginia Beach Convention & Visitor's Bureau develops and promotes Virginia Beach as a first-class, year-round destination that contributes to the quality of life and a diverse local economy. As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more. As an Account Clerk Supervisor you will provide oversight to the accounting/financial functions of the Virginia Beach Convention Center to include ticketing, box office reconciliation, accounts receivable (event invoicing), payroll, taxes, contractor commission reconciliation and overdue account collection. *This position requires the ability to work a varied schedule on an as needed basis that may include days, nights, weekends and holidays.

• Perform complex clerical and responsible technical work supervising the processing, maintenance, and control of clerical accounting records and documents; does related work as require including the box office, retail center, invoicing and exhibitor services.
• The position is a leadership role on a team and provides the highest level of customer service to both internal and external customers while responding to last minute event changes. Candidate will have the ability to resolve customer complaints with tact.
• This position ensures the accurate coordination of event information with promoters, facility and outside contractors. Analyzes and prepares detailed Box Office information for time critical event settlement.
• This position provides management to the operation and maintenance of the onsite computerized ticketing system. Assists in evaluation and management of financial and ticketing control systems.
• In a fast paced environment, this position provides oversight to various cash funds and daily bank deposits for timely revenue reporting in strict accordance of established accounting procedures.
• This position ensures proper financial and cash handling procedures are followed while maximizing revenue in exhibitor services and retail operations.
• This position provides support to the Business Manager in preparing and auditing complex financial and statistical reports using an event business management system, Oracle Financial Cloud and Etix software.
• This position hires, coaches and provides written performance goals for convention center account clerk staff including part-time Ticket Sellers.

Supervision

• Hire, train, schedule and implement disciplinary action
• Prepare staff performance feedback (evaluations)
• Delegate staff duties and special projects
• Supervise and audit staff cash handling, internal controls, record keeping, and data entry

System/Database Maintenance

• Programming for POS, credit card terminal and web sales
• Resolve programming related errors for POS, ticketing and credit card equipment

Business Center/Retail Operations

• Provide operational support to internal staff
• Purchase retail items and maintain inventory
• Measure overall productivity of retail area and provide suggestions to expand offerings
• Maintain proper bookkeeping standards
• Secure and audit change fund
• Prepare and submit journal transfers electronically

Events

• Obtain event information from promoters and distribute
• Audit and analyze ticket sales automated system
• Prepare customer invoices in USI/EBMS Database

Accounts Receivables

• Maintain accounts receivable ledgers, checkbooks and accounts
• Review aging receivables weekly and notify clients/staff of overdue invoices
• Work with City Treasurer's Office regarding delinquent invoices

Sales and Use Tax

• Reconcile and prepare monthly sales and use tax reports
• Enter information into Virginia Department of Taxation electronically

Commissions

• Reconcile and process monthly commission statements from current contractors

SPECIAL REQUIREMENTS:

• Alpha I Designation
• Flexible schedule including days, nights, weekends and holidays with an emphasis on weekdays.
• Must complete and pass Trained Crowd Manager program approved by the Convention Center within two months of hire and maintain certification.
• Must complete FA/CPR/AED training within four months of hire date and maintain certification.