Account Coordinator - NEXIEN : Job Details

Entry - Mid Levels are Welcome!

Qualification:

• Korean/English Bilingual Required
• Preferred 3 years of Inside Sales experiences
• Strong communication skills with a problem-solving attitude
• Excellent computer skills ( MS Office in particular)
• Organizational and time-management skillsexperience
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment
• Associate's degree (Community College degree)

Responsibilities:

• Assisting customers of the US branch with product-related questions by email and in person
• Handling claims regarding refunds or exchanges
• Processing orders are given over the phone, email, or internal ERP system
• Handling communication with customers and vendors to ensure on-time payment
• Assisting in coordinating the delivery process to meet guarantees to customers
• Manage relationships with customers
• Update internal databases with account information
• Liaise with internal teams to ensure proper pre-and post-sales service
• Prepare, file, and retrieve sales-related documents such as invoices and PO Status