Account Management Specialist - Establishment Labs : Job Details

About Us:

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world's fastest-growing women's health company.

Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.

Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.

This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry.

About The Role:

The Account Management Specialist plays a pivotal role in managing and supporting key aspects of account management within the Sales Operations team. This role focuses on efficient Consignment Management, including the Provisional Stock Program (Flash) and Managed Stock Locations (MSLs). The Specialist also acts as the primary point of contact for sales representatives in addressing issues, and providing in depth analysis and reporting support. This position is based centrally at our Dallas office and closely collaborates with Sales Ops Field Support to manage crucial information derived from the field.

Your Responsibilities:

Consignment Management:

• Collaborate with Field Sales Agents and Customers to align inventory needs and execute Permanent Consignment Contracts to enrol customers in the program.
• Oversee consignment inventory, including the Provisional Stock Program (Flash) and Managed Stock Locations (MSLs).
• Collaborate with sales representatives and field support to ensure accurate stock levels.
• Collaborate with Sales Ops Field Support agents to swap or coordinate usage of Consignment stock before expiration.
• Reports and analyses customer usage, consignment counts, and other ordering trends for internal projects, and as requested by internal stakeholders, customers, or Field sales agents.

Sales Representative Support:

• Serve as the primary point of contact for sales representatives to address issues, inquiries, and concerns. Including but not limited to product pricing inquiries, data analysis/reporting and general customer account questions.
• Educational Liaison for Sales Reps and new Account Managers, regarding programs, products, and processes.
• Assist sales representatives with navigating operational challenges and provide timely solutions.
• Provides reporting and analysis as requested, related to customer ordering activity, pricing, or other customer data available.

Information Management and Collaboration:

• Collaborate closely with Sales Ops Field Support to manage and utilize field-derived information effectively.
• Contribute to the streamlined flow of information between field operations and central office.

Administrative Support:

• Assist in documentation, reporting, and data entry related to consignment management and account support.
• Coordinate closely with internal teams to ensure accurate and up-to-date records- included but not limited to invoice adjustments, free goods ordering, and stock count reconciliation.

Requirements:

• Previous experience (5+ years) in account management, sales support, or related roles.
• Strong organizational skills and attention to detail for accurate account management.
• Familiarity with consignment management processes, including Provisional Stock Programs and FSLs.
• Effective communication skills to address sales representative inquiries and issues.
• Proficiency in MS Office tools (Excel, Word, PowerPoint).
• Experience or Proficiency in Salesforce and SAP strongly recommended.
• Ability to collaborate with cross-functional teams and manage multiple tasks.
• Problem-solving mindset and proactive approach to issue resolution.
• Adaptability to evolving operational scenarios.
• Strong team player with a customer-centric focus.
• Acute problem-solving aptitude balancing the needs of the company objectives while empathizing with the customer and their situation.
• Strong attention to detail and excellent execution capabilities for completing tasks within SLA. Innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion.
• Excellent oral and written English communication skills are required. Other languages are a plus.
• Bachelor's degree in Business Administration, Management, or related field strongly preferred