Account Manager/Customer Service Associate - Genesis10 : Job Details

Genesis10 is seeking an Account Manager/Customer Service Associate for a contract working with our banking client in Green Bay, WI. This position will work onsite. Compensation: $22.00 – 25.00 per hour, W2. Job Responsibilities:

• Supports inbound call centerand manages shared mailbox for account holder questions.

• Resolves and answers any account holder's problems or questions by being an inside expert and an advocate with the business line.

• Deals with account holders on routine, sensitive or urgent topics and can provide answers and advice immediately or within a reasonable period.

• Interprets regulations, policies, and procedures and conveys the information to account holders directly or through written communication.

• Provide problem resolution to support account holders and liaison between other departments in addressing shared concerns.

• Escalate account holder feedback to management when appropriate.

• Organizes workflow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture, and account holder documentation a no backlog' status in line with the department's SLAs.

• Appropriately document in the client management system with communications from account holders

If you have the described qualifications and are interested in this exciting opportunity, apply today!About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

• Behavioral Health Platform

• Medical, Dental, Vision

• Health Savings Account

• Voluntary Hospital Indemnity (Critical Illness & Accident)

• Voluntary Term Life Insurance

• 401K

• Sick Pay (for applicable states/municipalities)

• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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