Account Manager - Education - CAI : Job Details

Job ID NumberR4209Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryThe Education Account Manager's primary role will be developing and nurturing our Education client relationships. The account manager will serve as the bridge between new relationships, freshly awarded work, and established long-term client teams. They will work to build and cultivate new relationships in emerging areas of the education landscape to ensure client satisfaction and grow long-lasting and sustainable client dealings. This is a full time and remote (with monthly travel) opportunity.Job DescriptionWe are looking for a dynamic, innovative Education Account Manager to develop and nurture our education client relationships. This position will be full-time and remote.What You'll DoClient Relationship Management:Develop and nurture strong relationships with existing clientsConnect with key business executives and stakeholdersServe as the primary point of contact for clients, handling all internal communication related to their accountsManage multiple education accounts of all sizesManage the day-to-day client communication and ongoing relationships of current, new, and upcoming projectsTravel to meet with clients and prospects on a monthly basisClient and Business Development:Identifying new business opportunities among existing customers and effectively communicating them with the Business Development TeamConnect with key education executives, faculty and stakeholders on education needs and opportunitiesCollaborate effectively with the Business Development Team as a subject matter expert on new business proposal opportunities when requestedNegotiate contracts and ensure revenue targets are metWork with the appropriate internal and external teams to coordinate and complete contract renewals on timeAs necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunitiesClient Support:Proactively remain connected to education clients and market evolution to access new opportunities and ensure all viable clients are engaged regularlyGain a deep understanding of our education clients' goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client growAct as a client advocate within the organizationCollaborate with internal departments to ensure client needs are understood and satisfiedAddress client inquiries promptlyCollect and analyze data related to client accountsContinuously improving the overall customer experienceStay Current:Keep abreast of industry/education trends and emerging technologiesProvide informed recommendations to clientsWhat You'll Need3+ years' proven success in account management or equivalent experience, preferably in the education space3+ years' proven success in relationship management or equivalent experience, preferably in the education space3+ years proven experience managing a teamPrior experience with project management a plusExpert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)Prior knowledge of the education industry is highly desiredPrior knowledge or experience working in or with education is highly desired (i.e., K-12, HigherEd, etc.)Team: Proven ability to manage resources to ensure alignment with the vertical goals, priorities, and effective portfolioTime Management: Meet deadlines by prioritizing responsibilities and balancing workloadCommunication: Can effectively communicate with client leaders, staff, and internal company leaders of all levels. Must be able to listen and process information provided by others effectively. Strong written, verbal, and presentation skills are requiredCustomer Service: Able to assess needs and provide information or assistance to satisfy expectations or resolve a problemDecision Making: Make sound, well-informed, and objective decisionsFlexibility: Open to change, new processes (or process improvement), and new information. Can receive and give constructive criticism and maintain effective work relationships with othersInterpersonal: Demonstrate friendliness, courtesy, understanding, and politeness to othersLeadership: Motivate, encourage, and challenge others. Can adapt leadership styles in a variety of situationsProblem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions and make recommendations accordinglyTeam Building: Encourage, inspire, and guide others toward accomplishing a common goal. Work as part of a team to offer suggestions for improvements or ways to streamline the processBachelor's degree in finance, business, IT or related fieldPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-BS1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.