Account Manager - Securitas : Job Details

Account Manager - Hiring Now!We offer a full benefits package, PTO, weekly pay and more!Location: Bloomington, MNSalary: $70K/yearSecuritas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.Job Duties:

• • Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs to District Manager and Recruitment Manager
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, TalentEd training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Securitas's corporate training standards.
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Enforce Securitas policies as outlined in the handbooks, executive memos and on the portal.

Requirements:

• 18 years of age or older
• High School Diploma or GED Required
• Standard computer / technology skills needed
• Conflict resolution and de-escalation skills a plus
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Safe Driving and CPR certification will be required
• Four year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
• Previous payroll, billing and scheduling experience preferred.

Benefits:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments with Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!

Note: All candidates must be able to pass a drug test and background check.Become A Securitas Security Services Team Member TODAY!Apply online: EOE/M/F/Vet/Disabilities#AF-NCUMWAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the TeamOur Company Mission:Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our Values:Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.Integrity:Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.Vigilance:Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.Helpfulness:As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.