Account Manager - Norton Creative : Job Details

Our Account Managers are responsible for developing long-term relationships with our client partners, connecting with key business executives and stakeholders to ensure that their objectives are met, and functioning as a liaison between the Norton team and the client.

ACCOUNT MANAGER EXPECTATIONS:

• Strategic approach to work
• Function as a thought partner and collaborator with the client
• Determine creative best practices for client work, client presentations, meetings, status calls, reporting, etc.
• Manage agency resources, coordinate timelines and budgets, and ultimately ensure programs are completed on time and on budget
• Identify opportunities to further develop the business, and partner with sales to execute
• Foster collaboration, motivate, and inspire teams to achieve excellence in their work
• Analyze industry data and report on client business and competition.
• Conduct quarterly business reviews with clients to ensure their objectives are being met

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 3-7+ years of relevant client-facing experience
• Demonstrated project management skills
• Ability to manage multiple projects and clients at one time, recognize priorities and be solution oriented
• Detail oriented and proactive communicator
• Excellent analytical, problem solving-and decision-making skills; able to drive decisions and ensure progress in the face of obstacles
• Proactively seeks opportunities to increase knowledge and skills
• Experience in the food service industry a plus
• Experience working with a creative team
• Experience leveraging insights to build and manage social media/digital marketing communications campaigns

BENEFITS:

• Inclusive company culture
• Comprehensive benefits including health, dental, and vision insurance
• 401k
• Paid Time Off
• Flexible work environment
• Promotion from within/opportunity for advancement