Account Manager - SYSCO : Job Details

Job Summary:This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. - -The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience. -This position is responsible for building relationships with new and existing accounts up to 50% of their time. - The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution. - - - - -Duties and Responsibilities:

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. - Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
• Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
• Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
• Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
• Able to have challenging conversations with internal and external stakeholders
• Responsible for appropriate escalation as neededEducation Required:
  • High school diplomaEducation Preferred:
    • Bachelors degreeExperience Required:
      • 3+ years prior outside foodservice account management or B2B sales experienceExperience Preferred:
        • 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO backgroundLicenses/Certifications Required:
          • Valid driver's license with a driving record that meets Company insurability standardsSkills and Abilities:
            • Knowledge of Sysco Products, ordering procedures and credit terms
            • Proficient with customer service management and able to partner cross-functionally
            • Ability to manage end to end initiatives through challenging deadlines
            • Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
            • Able to thrive in a fast-paced and changing work environment
            • Expert in Microsoft Office
            • Continuously learn existing and new Sysco technologies
            • Demonstrated experience with and working knowledge of Sysco customers, preferredPhysical Demands:Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.Travel Requirements:May need to travel to visit local customers