Account Manager - Case Facilities Management Solutions : Job Details

Title

Account Manager

About the Organization Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 8000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.

If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun! Description

Job Duties:

* Task snow and landscape services

* Utilize CRM Salesforce tools to update and document Customer and Service Partner information

* Available to work all snow events 24/7 and long duration shifts

* Assist with training of Service Partners and Field Supervisors in technology and APP usage

* Review data provided and validate services are being completed on time and correctly documented

* Manage service delivery to specified scope of work

* Coordinate and review designated site mapping tools and adjust as needed

* Communicate to store level through phone and email regarding services

* Facilitate and assist in the resolution of Customer problems and concerns

* Develop and maintain long-term relationships with Service Partners and Customers

* Assist the billing and finance team with questions and solutions regarding payment

* Work on training materials

* Manage the efficient operations of all facility exterior maintenance

* Work with insurance and contract administrator on Service Partner compliance

* Procurement / buying responsibilities:

* Work with Service Partners to buy out service contracts for Landscape and Snow

* Qualify Subcontractors to ensure fit with Case Snow operations

* Negotiate pricing to maintain target profit margins

* Build relationships with Service Partners

* Research various market costs

* Replace underperforming Service Partners

Position Requirements

* Bachelor's degree or at least 1-3 years of sourcing, procurement, sales and project management experience in a customer driven role

* Strong desire to work as part of a team

* Strong negotiating skills with attention to detail

* Ability to influence others and manage conflict with a methodical problem solving approach

* Excellent computer skills with proficiency in Microsoft Office products and CRM systems

* Possess a strong sense of urgency and ability to make fact-based decisions under pressure

Full-Time/Part-Time Full-Time Location Massachusetts Number of Openings 2 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Tags Snow * Landscape * Buyer * Procurement

This position is currently accepting applications.

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