Account Manager - iHeartMedia : Job Details

iHeartRadio

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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!

In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;

• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

Unified is a leading provider of digital advertising services powered by the industry's leading media experts, and backed by data and technology. Unified has a rich history in managed services partnerships with some of the world's largest brands, and operates with a steadfast focus on digital advertising services and technology. Unified's proprietary technology empowers our internal team and our customers with a strategic view of their digital investments in real-time; in partnership with iHeartMedia, that view is expanding to include iHeart's owned and operated assets. Beginning in paid social more than 11 years ago, Unified is one of only a handful of partners to have direct API access to Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. In partnership with iHeartMedia, Unified diversified its digital offering by forming API partnerships with Xandr, GroundTruth and Amazon to execute programmatic digital, and OTT campaigns.Unified is looking for highly motivated Account Managers to join our fast-growing company and bring excellence to client relationship management. Account Managers are responsible for direct oversight and management of their client's digital and social marketing campaigns. As an Account Manager, you will work closely with the Sales and Advertising Operations teams to develop campaign strategy, manage projects, and support clients as their day-to-day contact. Candidates for this position are expected to excel in relationship building through consultation and digital expertise, to have strong project management skills, to pay meticulous attention to detail, to show analytical skills through data-driven insights, and to thrive in a fast-moving and challenging environment.

What You'll Do:

Account Management:

• Successfully manage and support your account base and new business as the day-to-day contact for your accounts

• Increase retention rates for your account base by providing excellent customer service and flawless campaign execution

• Identify opportunities to unlock additional revenue within existing accounts

• Help clients measure their advertising campaign success and ROI by preparing reporting and account documentation

• Ensure client goals are met through proactive management and optimization

• Work cross-functionally and act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts

• Build positive business relationships with your account base through proactive support, on-site visits, and client education/training

• Review client campaigns regularly and make recommendations to ensure success

What You'll Need:

• Expertise in the understanding of social networks (Facebook, Twitter, LinkedIn, etc.), as well as digital platforms (Xandr, GroundTruth, Amazon, etc) and associated technology

• 1-2 years of account management experience in social advertising, digital media or ad network is required, and 2-4+ years in total work experience

• Experience with, and a strong desire to provide outstanding customer service, including client conflict management, anticipating customer's needs, and providing a positive customer experience

• Proficiency with Excel and PowerPoint

• Strong leadership, emotional intelligence, presentation, communication and interpersonal skills

• Organizational skills with a focus on quality assurance and process improvement

• A team player, willing and able to collaborate with a diverse and dynamic team

• Familiarity working in a fast-paced company environment

• Ability to work under pressure, organize and prioritize responsibilities and client requests

What You'll Bring:

• Respect for others and a strong belief that others should do this in return

• Accountability for own work and desire to provide guidance to new team members

• Ability to contribute to several projects at the same time under a moderate level of direction

• Application of objective judgement, technical skills and prior experience to solve business problems

• Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner

• Desire for continued knowledge sharing and learning

• Understanding of impact of own decisions

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$62,400 - $78,000

Location:

VIRTUAL, NY

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

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