Account Manager - Epitec : Job Details

Location: 85 Challenger Rd., Ridgefield Park, NJ, USA

Schedule: Hybrid - Mon-Thurs onsite, Fri WFH

Key Responsibilities:

• Ensure a positive experience for B2B eCommerce customers.
• Sell products and solutions directly to SMBs, mid-market companies, and strategic partners via the B2B Online eCommerce Store.
• Identify and qualify business opportunities and sales pipelines with existing and new accounts.
• Manage customer accounts and post-purchase order requirements to ensure a positive customer experience and repeat purchasing.
• Track customer requests and status while working with various internal teams.
• Analyze data to identify opportunities for improvement and growth within accounts and B2B eCommerce.
• Develop account plans aligned with customers' strategies and guide them on the journey of transformation to mobility.
• Ensure 100% satisfaction with all prospects and customers.

Desired Background and Skills:

• Bachelor's degree required.
• 3-5+ years of experience in sales, account management, customer service, business development, and strategic sales, preferably in technology companies.
• Strong organizational skills and project or program management experience.
• Proven ability to develop and maintain effective work relationships and influence stakeholders.
• Ability to gather and leverage data to develop compelling strategies and execute plans with attention to detail.
• Strong customer-centric focus and ability to anticipate and react to user needs.
• Demonstrated ability to work collaboratively with diverse teams.
• Expertise in Microsoft Excel and understanding of current technologies and systems that support the digital ecosystem.
• Strong understanding of eCommerce sites and merchandising.

Team and Role Overview:

• The team consists of three sales members handling various business-to-business accounts.
• The role involves long-term account management, sales operations, and generating new business.
• The team structure is tight-knit with daily stand-ups to review progress.

Interview Process:

• Interviews will start with one to two rounds, beginning with the hiring manager and possibly another team member.
• The first round is typically a 30-minute interview focusing on getting to know the candidate.

Top Skills:

• Sales experience, ideally in a similar environment.
• Intermediate knowledge of Microsoft Excel for tracking and reporting.
• Proactive attitude, ability to work autonomously, and strong communication skills.

Disqualifiers:

• Lack of necessary sales experience, intermediate Excel skills, or ability to work autonomously and proactively.