Account Manager - Inter-con Security : Job Details

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.

People: Inter-Con is more than a company, it's an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more.

Employment Opportunity

Sometimes the threat to life, destruction of critical infrastructure or damage to the environment is so severe that a specially trained and equipped security force is needed. When that happens, Inter-Con turns to its Security Officers. As part of this elite team, you will secure some of our most vital assets. You will be trained in enhanced security procedures and be exposed to cutting edge technology. The qualifications are high, and the training is rigorous, but if you make it you'll join one of the most exclusive clubs in the Inter-Con family. As a Security Officer you are at the tip of the spear when it comes to the advanced security solutions, we provide our clients every day.

Account Manager Role

The Account Manager primary responsibilities are to lead security guard service operations and effectively provide asset protection within the assigned site or region. The Account Manager will ensure the effective use of resources, metrics, and communication so that they provide the client with confidence in Inter-con provided security services. The Account manager is expected to be available and responsive on a 24/7 basis to solve site level security concerns, escalations and ensure personnel deployment.

Some Duties may include:

· Supervise the day-to-day security operations at assigned client site

· Manage a team of security officers and shift supervisors

· Assist in hiring, scheduling, training, coaching, and development

· Ensure client site is provided with high quality security services to protect staffing and assets.

· Develop staffing's professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)

· Build and maintain effective relationships between client and employees

· Plan and conduct site-specific OJT, client-specific training, and annual refresher courses for security personnel to include but not limited to KNET, CPR and other contract, state or local and corporate required training.

· Maintain operational procedures with valid, site-specific OPM and post orders available for emergency reference by the security staff

· Ensure all required reporting and contract compliance requirements are met

· Handle any escalated security issues or emergency situations appropriately

· Strategize and partner directly with Senior Leadership, Operations, and Loss Prevention to assist and support site level operations.

· Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate

· Support financial health by ensuring accurate and complete scheduling and anticipating and solving site level problems.

· Meet all contractual scheduled hours with a minimum of unbilled overtime

· Notify client and IC management immediately if staffing level at any site falls below 95%

· Demonstrate resiliency and sound judgment in dealing with business challenges

· Be proficient on all Microsoft Office and MS Windows business tools

· Ensure comprehension of current Emergency Response Plan at all facilities;

· Ensure proper data is entered into Purchaser's security guard performance management tool “SPECTER” daily.

· Assists with screening during high traffic periods (breaks, end of shift, etc.)

· Report suspicious activity, safety hazards, unusual circumstances and/or behavior, maintenance issues, accidents, Injuries, etc.

· Participate in Emergency Evacuation and Take Shelter Events

· Ensure team members understand and align performance and actions with and can clearly articulate the vision and values of the organization and their department

· Perform other related duties and responsibilities as assigned or required

Specific benefits include:

· Recognition and Reward Programs.

· Training and Career Development.

· Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.

· Uniform and equipment provided

· Additional benefits vary depending on position.

Requirements:

· Must have a High School Diploma or G.E.D. equivalent

· Must be CPR/First Aid/AED certified

· Must understand, read, and write in English

· Successfully pass a background check and drug screening

· Valid State Guard Card

· Reliable Transportation

Work Environment and Schedule

· Job operates in client sites which could be indoors or outdoors.

· Position requires prolonged standing and walking, in the performance of daily security activities.

· Open availability Nights, Weekends, Holidays, and overtime as directed (overtime occurs).

· Work various shifts and Holidays as assigned.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.