Account Manager - Millcraft : Job Details

Company Overview

Family is a word that's often misused, or overused. At Millcraft, however, it's simply the truth — a continuing family story of devotion to customers, quality, and service, while always evolving and innovating to make doing business easier. We hold strong to our principles of honesty, responsibility and integrity. These are the common threads that tie our rich history to our dynamic present. And why Millcraft, amid the most technology driven distributors in the paper, packaging and graphic industries, will always feel like family.

Our Roots

Some things don't change. We are the same hometown paper merchants our loyal clients have always known. But today we look different, with a strong, expanding, regional footprint and a network of partners that allow us to continue to diversify our offerings and provide products, service, technology and continuous growth to our customers.

Pauline and Harold Keil started Millcraft in 1920 with a simple philosophy: honor the customer relationship. Three generations of women owners have carried on those Millcraft values for nearly 100 years. Today, Millcraft is steered by Travis Mlakar, CEO, who continues to focus on family and community while forwarding innovation and leading the company into new, promising markets that allow our customers to remain strong and relevant in a quickly changing environment.

Where we're going

We believe in innovation and evolution. But we'll never stray from the values central to our long-lasting relationships with clients, suppliers, and communities. We are relentless in our drive to find fresh solutions and implement new technologies. Sometimes, our clients' demands drive our expansion into new markets. We help your ideas grow from seed to fruition, together.

What we believe

Accessibility, flexibility, and creativity… at Millcraft, we have grown a business for over a century based on these ideals. We are family owned and Midwest strong, committed to supporting our communities because these are our homes. We lead our business guided by our principles, which tie us to our rich history and serve as a platform for innovation and growth.

We care. We know. We evolve. We deliver.

Our team is an extension of your business. Whatever you need, we're here. Just ask.

Position Overview

Millcraft is currently looking for a driven, self-starting, and motivated Account Manager to join our team. We are seeking an Account Manager located in Indianapolis, IN with proven experience in the field, actively engaging with prospects and generating leads through cold calling. Reporting to the Regional Sales Manager, the ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.

In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

Key Responsibilities:

• Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
• Drive profitable growth by presenting and promoting our products and services
• Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
• Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
• Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
• Gather and provide valuable feedback from clients to enhance service offerings and product development
• Maintain accurate records of customer information, sales activities, and business opportunities
• Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
• Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
• Contribute to the development of actionable solutions and best practices through feedback and collaboration

Minimum Qualifications:

• Bachelor's degree in business or related field is preferred, relevant experience will also be considered.
• 2+ years of experience in sales or customer experience role.
• Experience in the paper, packing or related industries is a plus.
• Proficiency with Microsoft Office Suite required; experience with Microsoft D365 and/or HubSpot preferred.
• Willingness to travel frequently within an hour radius is required to visit customers and prospects.

Required skills and abilities:

• Proven expertise in sales promotion and business development;
• Demonstrated experience managing customer relationships and driving new business;
• Exceptional verbal and written communication skills, with a polished and professional demeanor;
• Highly responsive, proactive, and dedicated to providing outstanding customer service;
• Strong negotiation skills and the ability to influence and persuade stakeholders;
• Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals;
• Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing;
• Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement.