Account Manager - Personal Insurance - Lubbock : Job Details

Personal Lines Insurance Account Manager job summaryDo you take joy in providing exceptional customer service and building relationships? Do you have your Personal Lines insurance license and experience managing insurance accounts? If so, we want to talk to you. Our premier, long-standing, independently owned insurance agency client is looking for someone who wants to be part of an award-winning team. In this role, you will primarily be responsible for the ongoing management of clients, retention of new and renewal clients, and maintaining a partnership with the producer to support business development activities while upholding high service standards.These duties include, but are not limited to:

• Maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes, binders, endorsements, etc.
• Cross-selling products to potential customers
• Managing an established book of accounts
• Negotiating renewals for existing customers
• Obtaining information and documentation from new and existing clients
• Resolving customer issues

General Lines Insurance Account Manager responsibilities

• Independently manage accounts on a day-to-day basis which includes coordinating all services, answering all questions, and resolving problems.
• Negotiate and secure the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating the cost of those coverages; maintain ongoing relationships with carrier product managers.
• Work closely with sales teams to understand the client and/or prospect's needs, submit coverage specifications and obtain quotes from potential carriers for new and renewal business.
• Determine appropriate client service support for new and existing clients; respond to client and carrier inquiries, maintain, and enhance the company's relationships with existing clients by executing proactive and ongoing contact initiatives.
• Make decisions regarding the resolution of all moderate and complex customer service problems, research and resolve coverage issues, audit issues, and billing discrepancies in a timely manner.
• Independently enter and maintain accounts/policies while maintaining a current suspense; review insurance policies and endorsements for accuracy; review contracts and special certificate of insurance requests for compliance and response to insured.
• Proactively maintain a partnership with the producer by keeping him/her informed of pertinent information regarding the accounts.
• Responsible for ensuring all the terms and conditions of the insurance policies are properly prepared and provide all the coverage that was presented to the insured in the proposal.
• Independently communicate subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.
• Use specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expand/round-out existing accounts by identifying potential gaps in coverage and recommend and implement proper coverage.
• Research and maintain industry knowledge of developing trends.
• Maintain a thorough understanding of assigned accounts to give proper advice for changing situations, which may require modifications to existing coverage.

Personal Lines Insurance Account Manager requirements/skills

• Current Personal Lines Account Management experience
• Appropriate insurance agent's license REQUIRED
• High School diploma; undergraduate degree preferred

Personal Lines Insurance Account Manager compensationThe selected Personal Lines Insurance Account Managerwill enjoy a competitive salary and bonuses as well as medical and dental coverage and paid time off. Interested and qualified candidates for the Personal Lines Insurance Account Managerposition should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.For additional information, please contact CJ Johnson at (806) ###-####.About Snelling:Locally owned and operated here in Lubbock since 1967, our Snelling team has been matching exceptional people with exceptional job opportunities for over 55 years. Our local Staffing Team has over 200 years of combined staffing experience here in Lubbock alone. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.Awards and Recognition:Best Professional Search Firms® - Forbes 2024Best Temporary Staffing Firms® - Forbes 2024Best of Staffing® Client Satisfaction Diamond Award (2013-2024)Lubbock Avalanche-Journal Best of Lubbock® - WINNER/Best Employment Agency (2018-2024)