Account Manager - Retail Fuels - Christensen : Job Details

Job DetailsJob LocationRichland Office 071,024-00 - Richland, WASalary Range$28.00 - $32.00 HourlyDescriptionSCOPE:This position is accountable for delivering on NPS targets for the Retail Fuels Division of Christensen. They are to act as the key point of contact for all assigned branded and Unbranded convenience store and truck stop customers in the Whole Sale Fuels division of Christensen, Inc., responsible for carrying out all account management duties. These duties include managing p relationship building, and coordination of all brand-related provisions. The Account Manager reports to the Wholesale Fuels Sales Operations Manager for the division, but regularly acts autonomously to take steps to personify the Customer Value Proposition of the division. The key focus areas for this position is customer retention and issue resolution. SIGNIFICANT ACTIVITIES & DELIVERABLES

• Manage customer relationships to drive customer Net Promoter Score
• Conduct outbound calls, proactively soliciting sales orders and informing customers of brand-related initiatives
• Manage the Christensen book of business as primary contact for customer needs, often taking calls outside of regular business hours deliver on CVP and NPS goal of 50 or higher
• Ensure issues are resolved by appropriate party and feedback loop is closed within SalesForce and with the customer
• Communicate consistently with customer regarding business goals and objectives
• Begin each day with an agenda of delivering Customer Value Proposition to customers that include:

• Promotions and programs notifications
• Notify customers of upcoming promotions, programs, and trainings
• Ensure that customer location has proper POP

• issue resolution
• Review with customers credits/debits and bounced EFTs
  • Act as a Coach to customers on their ordering habits and encourage Christensen managed inventory management Keep Full / MBIM
  • Train and set up customers on the portal
  • Market based inventory management
• Direct customers to appropriate help desks and tech companies to resolve point of sale, dispenser, and other site level issues
• Coordinate with the logistics team to communicate any adjustments or possible delays in deliveries
• Integral player in successful customer onboarding ensure new customers are properly welcomed with a phone introduction and a welcome packet
  • Help TM Coordinate the first load for each new customer.
  • Ordering of uniforms, gift cards, nametags, POP, and other site level materials
• Work closely with TM on sales leads for potential customers in their markets
• Visit customers sites and/or coordinate customer visits on a bi-annual basis.
• Contribute to Develop the territory sales plans to achieve annual volume, contribution, and expense targets
• Coordinating and preparing schedules with TM's
• Preparing quarterly reviews

LEADERSHIP & TEAM REACH This role will coordinate with various departments within the Fuels Group, including sales, customer service, contracts, supply and accounting. This position will report directly to the Wholesale Fuels Sales Operations Manager. This position will also understand and live our Core Values. SKILLS & QUALIFICATIONS

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• BA/BS degree in Business Administration, Sales or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders
• The ability to relate to a wide range of people
• Solid experience with CRM (especially SalesForce) software and MS Office
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills

PHYSICAL & MENTAL DEMANDS

• Remote with occasional office responsibilities
• Regularly required to stand, walk, sit for long period of times, talk and hear
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.

COMPANY OFFERED BENEFITSAs Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.

QualificationsSKILLS & QUALIFICATIONS

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• BA/BS degree in Business Administration, Sales or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders
• The ability to relate to a wide range of people
• Solid experience with CRM (especially SalesForce) software and MS Office
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills