Account Representative - Sonwil Distribution Center : Job Details

Job purposeTheAccount Representativeis responsible for a full range of activities which aids in operational effectiveness and excellence within the warehousing & fulfillment operations. Dedicated to serve as the voice of the Company and ensure a high level of customer satisfaction for client accounts, this position is responsible for the order management activities, policies and relationships within the order to cash process while responding to inquiries, processing orders to the distribution floor for accurate and timely routing/shipping, scheduling shipments, ensuring compliance with customers routing/vendor standards, and resolving customer issues in a prompt, courteous, and effective manner.Duties and responsibilitiesCustomer Service & Order ManagementMaintains excellent working relationships with client by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a professional, courteous and efficient mannerReports customer feedback to management, including any signs of customer dissatisfactionRespond to email inquiries accurately and effectively within etiquette standardsProfessionally handle high volume incoming customer orders for receiving, order allocation, shipping and inventory managementAccurate entry and creation of loads, routing customer orders using WMS system and ensuring compliance with all operating processes and proceduresOversee all paperwork associated with orders and maintain the corresponding files, both electronic and physicalConsistently monitors the Electronic Database Interchange (EDI) for orders that need attentionPerforms accurate and timely data entry for receiving, order allocation, shipping and inventory managementBundles orders to build loads,sends email notices with BOL and carrier assignment informationReviews pertinent reports and completes necessary documentation and/or update subscriptionsNavigates applicable customer web-based programs, in order to retrieve order information, make order changes and print applicable order informationMaintains ongoing, positive relationships with client, customers and operations and actively communicates any order management issuesPlanning & LogisticsResponsible for routing and printing of Bills of Lading for carrier loadsEnsure that the routing and scheduling of carriers is in compliance with customers routing/vendor standards to reduce department related charge-backsResponsible for creation and maintenance of Master Data (SKUs, Vendors, NMFC codes) to ensure customer records are accurate and order entry is not delayedFacilitates conversations between Operations, Transportation, Production, and Customers to review and coordinate any logistic issues such as shortages, transportation and product availabilityProvide warehouse staff with necessary documents and information needed to complete receiving, and to ship ordersCoordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessaryAssists in identifying root cause analysis around account specific logistics related issuesOther Duties and Specialized FunctionsContinuously evaluate and identify opportunities to drive process improvements that positively impact client and the companyResearch, prioritize and resolve clients requestsMaintain a balance between company policy and client benefit in decision makingResponsible for utilizing and maintaining proprietary as well as commercial applications (i.e.: Sonwil Billing System, Sonwil Scheduler, Web Portals, and Outlook Calendars).Provide support with other miscellaneous projects, filing and researchQualificationsHigh School Diploma/GED or equal relevant experienceProven team player with exemplary interpersonal skillsStrong organizational skills with exceptional verbal and written communication skillsAbility to exercise strong judgment and interpretation of customer requestAbility to troubleshoot customer issues and coordinating with various internal departmentsComfort in navigating through multiple systems and windows simultaneouslyFamiliar with a variety of customer service concepts, practices and proceduresAbility to successfully interact with all levels of customers, transportation carriers and vendorsMust be detailed oriented and able to handle multiple tasks simultaneouslyPrior experience working in a Third Party (3PL) Distribution Center, Ecommerce, Wholesale Fulfillment, Value Added Services with a working understanding of Vendor ComplianceKnowledge of retailers' requirements and experience routing via TMS systems2-5 years in a Customer Service/Traffic/Shipping role preferredHigh proficiency with MS Office (Excel, Word, Outlook)Safety RequirementsMust be able to work in an office setting.Physical requirementsThis position is administrative in nature and will require the ability to sit, talk, or hear; frequently required to stand, walk, reach, bend, and lift up to 15 pounds.NOTE:The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Please note that pay offered is based upon job-related knowledge, skills, and experience.Monday-Friday, 8am-4:30pm or 8:30am-5pmCompensation details:17.96-20.29 Hourly WagePIe07c30d9b2e4-35216-#######8