Account Services Representative - Realityworks : Job Details

WHO WE ARE: Realityworks is a 100% employee-owned company located in Eau Claire, WI.WHAT WE DO: We provide comprehensive learning solutions that pair curriculum with hands-on learning aids, student activities, and assessment tools to create innovative learning environments. These solutions are used in middle, secondary, and post-secondary schools to engage students, teach needed skills, and provide career exploration opportunities.WHY CHOOSE US: Start your career with a 100% employee-owned company today! Our culture is built around ownership, and the employees benefit from the success of the company. In addition,Realityworks values our employees and provides a generous benefits package, including:

• 100% company-funded Employee Stock Ownership Plan (ESOP) that increases in value as the company grows
• Health, dental, and life insurance
• 401(k) retirement plan with company matching up to 6%
• 20+ days paid time off
• 10 paid holidays per year
• Wellness programs including gym reimbursements and incentives to promote healthy living
• Medical and dependent care flexible spending accounts
• Long-term and short-term disability
• Tuition assistance
• Paid maternity/paternity/adoption leave
• Charitable giving opportunities, including paid volunteer time and matching gifts

THE JOB: The Account Services Representative (ASR) plays a crucial role in driving new business by generating qualified opportunities and targeting key accounts through diverse strategies. The ASR works in partnership with Account Managers in high-performing territories, supporting transactional sales, and engaging in call lists and new account discovery. This position leverages internal technology for account research, engages customers over the phone to facilitate product orders, and diligently follows up on leads generated from marketing campaigns.RESPONSIBILITIES:

• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs
• Conducts a high volume of outbound telephone dials on a daily basis
• Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes
• Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base
• Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions
• Responds promptly to requests for information and qualifies leads generated from inbound inquiries
• Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more
• Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship
• Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company
• Records accurate and timely records within the company's CRM system
• Assists with order processing and proofing, handling credit card transactions, performing CRM data cleanup, managing inbound call queues, and responding to website chat inquiries as needed

QUALIFICATIONS:

• High School Diploma or its equivalent (GED); Bachelor's degree in Marketing, Communications, Business Administration, or a related field is preferred
• Proven experience in sales or customer service roles
• Advanced skills in Microsoft 365 applications, particularly Outlook, Word, and Excel
• Strong familiarity with Customer Relationship Management (CRM) systems, such as NetSuite or similar

WORK LOCATION: Realityworks, Inc. is located in Eau Claire, WI. This is a fully remote position, working from a home office. ABOUT US: Learn more about us! Visit www.realityworks.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Realityworks, Inc. is a tobacco-free environment.