Account Specialist II - Stella-Jones : Job Details

Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

* Contributes to the development of sales forecasts and targets.

* Assists with managing inventories, orders, and related transactions for assigned customers and territories.

* Maintains knowledge of all contractual and regulatory requirements of the customers.

* Verifies and posts details of business transactions to spreadsheets and databases.

* Investigates and resolves customer complaints and/or issues in an urgent manner.

* Reconciles report discrepancies and problems.

* Inputs customer and sales data into processing system according to company procedures.

* Reviews, balances, interprets, and corrects computer reports and submits to management upon request.

* Assists customers and other staff by answering questions related to accounts, procedures, and services.

* Monitor inventories in yards and may be responsible for Alliance customers as assigned.

* Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.

* Reviews all quotes and orders to ensure accuracy and timely submission.

* Monitors transactions to ensure compliance with both company and industry procedures and regulations.

* Ensures all proper paperwork is filed in customer folders to meet department policy.

* Participates in the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.

* May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate

* May be required to attend customer service events and field calls with limited overnight travel

* Participates and contributes to company safety program.

* Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.