Account Supervisor - Williams Lea : Job Details

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client

Salary: $61,000-$62,400

Job qualifications

* Bachelor's degree or equivalent experience

* 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

* 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

* Understanding of USPS regulations

* Understanding of reprographics equipment and usage

* Intermediate Microsoft Office Word and Excel skills

* Basic Microsoft PowerPoint skills

* Prior experience managing vendors preferred

* Basic P&L understanding a plus

* Demonstrated experience prioritizing competing priorities under tight deadlines

* Proven customer service skills are required in order to create, maintain and enhance customer relationships.

* Good written and verbal communication skills, including professional telephone and email etiquette.

* Attention to detail with good organizational skills.

* Must be able to meet deadlines and complete all projects in a timely manner.

* Ability to handle sensitive and/or confidential documents and information.

* Able to make independent decisions that conform to business needs and policy.

* Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.

* Must work well in a team environment.

* Must be able to interact effectively with multi-functional and diverse backgrounds.

* Ability to work in a fast-paced environment.

* Must be self-motivated with positive can-do attitude.

Job duties

(* denotes an essential function )

* *Ensure team provides outstanding service to client, while building strong customer relationships

* *Create an environment conducive to service expansions and new business opportunities

* *Maximize profitability through the effective utilization of labor and resources

* *Immediately resolve any operational problems or issues

* *Produce required reports on schedule

* *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

* *Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

* *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

* *Train new employees on policies and procedures

* *Address performance issues among team members

* *Work with manager to create development plans and challenging assignments for team members

* *Escalate to manager client or team concerns to proactively resolve issues