Account Support Coordinator - Size Stream : Job Details

Who We Are:

At Size Stream (www.sizestream.com), we are revolutionizing the apparel industry with Formcut (www.formcut.us) – our AI-powered, scan-to-factory platform. Formcut empowers customers to use their smartphone to complete a quick 3D body scan and use the output to create properly fitted, made-to-measure clothing as well as find ready[1]to-wear clothing that matches their size. The Formcut solution is designed to eliminate excess inventory, minimize environmental waste, and maximize customer satisfaction. As we continue to develop pioneering solutions, we're looking for innovative leaders to help shape the future of apparel.

Description

We are seeking a highly organized and detail-oriented Account Support Coordinator to join our dynamic team. The Account Support Coordinator will play a pivotal role in ensuring the efficient and smooth operation of client accounts. This position requires an individual who possesses exceptional communication skills and a strong customer service orientation. The ideal candidate will be involved in liaising between clients and various internal departments to ensure client satisfaction and swift resolution of issues. This role demands a proactive approach, with the ability to anticipate client needs and respond accordingly. The Account Support Coordinator will utilize various tools and technologies to track account issues, facilitate communication, and maintain accurate records. Furthermore, the Coordinator will be instrumental in the onboarding process for new clients, guiding them through our services and fostering lasting business relationships. This position offers an excellent opportunity for professional growth and development within a collaborative environment, where your contributions will be valued and recognized.

Responsibilities

• Serve as support contact for client inquiries and concerns regarding account management.
• Assist with the onboarding process for new clients by providing necessary training and resources.
• Maintain, update, and track client information in the CRM tool.
• Collaborate with internal teams.
• Conduct regular follow-ups with clients to assess satisfaction and address potential issues.
• Assist in preparing reports and presentations for management meetings, summarizing account performance and challenges.
• Support any additional duties or special projects as required.
• Assist in trade shows and industry events as necessary.
• Gain full understanding of our products and services.

Requirements

• Bachelor's degree.
• Customer Service experience preferred but not necessary.
• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and in a team environment.
• Demonstrated problem-solving skills.
• This is an in-office position.