Accounting Specialist - System Soft Technologies : Job Details

Service Operations Specialist with Accounting/Finance experience

Contract-to-hire

Hybrid - Miami, FL area (Broward County)

No C2C

No H1B

The Service Operations Specialist will perform general administrative and accounting functions, coordinate, and monitor day-to-day activities for Service Operations, and oversee various projects and service agreements.

Candidate must prove unrestricted authorization to work in the United States. We are unable to sponsor visas currently.

Responsibilities:

• Coordinate, monitor, and provide oversight over the day-to-day activities of Service Operations ongoing business agreements, projects, and Time and Material (T&M) agreements.
• Coordinate installation of product orders, warranty work requests, subcontractor onboarding, and purchase orders for customer projects.
• Review and set up new agreements in CRM (Customer Relationship Management System).
• Function as the primary point of contact for incoming service requests, ensuring they are logged, prioritized, and assigned to the appropriate technical team for resolution.
• Communicate with third-party vendors involved in service delivery, ensuring they adhere to agreed timelines and service standards.
• Support the financial close process and participate in reviewing and validating preliminary financial reports and billing schedules.

Qualifications:

• Bachelors degree in business administration or a related field, or equivalent experience.
• Minimum of 3 years of experience working with a Managed Service Provider or Tech Services organization.
• Financial support including close process, financial reporting.
• Proficiency in using accounting workbooks
• Technical proficiency with Sage or similar ERP
• Technical proficiency with Excel
• Dynamics 365 or CRM (Salesforce).
• Live in Broward County with transportation to Miramar, FL to work hybrid.