Accounts Receivable Collections Specialist - TempWorks Software : Job Details

As a member of the Lone Oak Payroll Team, the Accounts Receivable Specialist plays an integral role in ensuring appropriate management of client accounts. One of the AR Specialist's core responsibilities is the collection of outstanding accounts receivable dollars from the customers of Lone Oak's clients. As part of the larger Lone Oak team, this position provides the opportunity to apply strategic communication skills to both external and internal interactions. The role encompasses all other aspects of collections such as resolving customer billing issues and reducing accounts receivable delinquency.

General Responsibilities:

• Mange all accounts receivable activities for an assigned portfolio of business accounts
• Review and resolve client discrepancies/short payments, account adjustments, small balance write off, customer reconciliations, and processing of credit memos
• Collect customer payments in accordance with payment due dates
• Provide weekly reporting of collections and credit performance
• Proactively identify issues attributing to account delinquency
• Work closely with clients to problem-solve issues preventing payments
• Provide timely follow-up on payments
• Act on behalf of our client when contacting customer for payment resolution
• Conduct all calls and emails in a professional and courteous manner
• Understand customer infrastructures, processes, and identify appropriate/strategic contacts to successfully resolve any internal issues affecting timely payments
• Review and provide detailed documentation on current account status in internal systems
• Obtain payment commitments and document all associated information
• Perform account reconciliations where necessary
• Develop and maintain strong working relationships with clients and customers including C-Level executives in order to deliver exceptional customer service
• Research and persist through any disputed balances or discrepancies until proper resolution is achieved
• Performs other related duties as assigned

Required Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational, attention to detail, and time management skills
• Basic understanding of Accounts Receivable procedures
• Ability to work independently

Education and Experience:

• Associates degree required; Bachelor's degree in related field preferred
• 2+ years of credit and collection experience in a business to business environment
• Proven ability to perform credit and risk assessment
• Understanding of collection and sales and use of tax laws and regulations
• Ability to independently investigate irregularities and work through problem resolution
• Conflict-resolution skills and the ability to independently deescalate situations
• Experience in a high-volume billing and invoicing role preferred
• Asset based lending experience preferred

Physical Requirements:

• Prolonged periods sitting at desk and working on a computer
• Must be able to lift up to 10 pounds at times

Compensation and Benefits:

The pay range for this role is: $48,000 - $68,000

TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:

• Paid Time Off
• Holiday Pay
• Volunteer Time Off
• Medical Insurance
• Health Savings Account with Employer Contribution
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• Paid and Unpaid Leave of Absences