Accounts Receivable Representative (Customer Service) - Hospital for Special Surgery : Job Details

Overview:

How you move is why were here. Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Accounts Receivable Representative

Customer Service

Full-Time

GENERAL SUMMARY OF DUTIES:

Accounts Receivable representative resolves customer issues/problems in a timely and effective manner. Handles high volume of incoming calls; works closely with numerous hospital departments, MD offices and outside agencies to coordinate customer satisfaction. A/R reps makes outgoing collection calls; prepares patient refunds; accepts credit card payments, and establishes payment plans. Knowledge of medical and insurance terminology is preferred.

PRIMARY FUNCTIONS:

• Reviews and processes correspondence from patients and insurance carriers.
• Insurance Follow-up with primary, secondary, and tertiary claims.
• Denial Management to include payer denials and denial solutions.
• Submitting appeals to carriers for reasons such as medical necessity and bundling
• Credit Balance Management to include reviewing and resolving payment application errors.
• Reviews and maintains unbilled charge reports, denial reports, and claim allocation reports.
• Annotates adjustments/updates to patient accounts.
• Performs other related duties as required.

REQUIRED KNOWLEDGE, CERTIFICATION / LICENSURE:

• Computer skills and knowledge of relevant software (Microsoft Office and Excel).
• Knowledge of medical coding is a plus.

QUALIFICATIONS; REQUIRED EDUCATION AND EXPERIENCE:

• Education: High School Diploma or equivalent, with some college preferred.
• Experience: Minimum of three years experience in medical billing procedures including registration, charge entry, payment posting, and claim preparation.

TYPICAL PHYSICAL DEMANDS:

• Requires ability to work independently.
• Involves standing, sitting and walking.
• Requires normal vision and hearing.
• Normal office environment.