Accounts Receivable Representative - AI Fire : Job Details

AI Fire is a leading provider of fire and life safety services in the U.S. We offer national account services via our vendor network at Academy Fire and serve local and regional customers through Impact Fire's employed technicians. Our hybrid model allows us to simultaneously cater to national, multi-site customers who wish to outsource the vendor management process and support customers who prefer a direct relationship with fire protection professionals. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. AI Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. AI Fire has grown exponentially over the last several years. To maintain this growth, we are looking for individuals who are committed and excited to meet our expectations for continued national expansion in our Finance Department. Accounts Receivable Representative: Responsibilities: • Ability to research and resolve A/R issues • Collection of customer accounts • Handling of Write-offs/Credits • Provides excellent customer service when interacting with customers • Monitors A/R reports and follows up regarding customer balances • Reconciliation of customer disputes as they pertain to payment of outstanding balances that are due. • Maintain accounts receivable customer files • Manage collection of receivables for high profile accounts; strive to reduce past due delinquent accounts, establish payment arrangements, limit the risk of bad debt write-offs, improve the DSO, assist customers with information to resolve any dispute charges or clarify billing statements; visit customers to resolve issues when necessary • Monitor credit limits and payment trends of customers to advise management of key indicators for potential slow or non-payment risk; perform scheduled credit risk reviews on current customers and maintain customer credit profiles • Follow established procedures for processing receipts • Investigate and resolve customer queries • Process adjustments • Process and verify accuracy of accounts receivable transactions • Present and review weekly reports with colleagues • Conduct web audits Qualifications: • Excellent interpersonal, verbal and written communication skills • The ability to work cooperatively, good time management & manage multiple priorities • Proficiency in computer software, i.e. Microsoft Office (Excel) • Knowledge of CRM a plus • Basic understanding and ability to apply accounting concepts • Ability to exercise sound judgment in tracking sources of errors and in using established guidelines to determine the necessary corrective action. • Handle high volume activity, servicing hundreds of clients per month Schedule: • In person 8-hour shift • Monday to Friday Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.