DescriptionCrain Communications Inc is looking for an Accounts Receivable Specialist to join our corporate Finance team. As an Accounts Receivable Specialist, you will be responsible for managing accounts, ensuring timely payments, and maintaining accurate financial records. A key part of this role involves the use of payment portals to streamline and manage invoice and payment processes efficiently.We are looking for a dynamic team player who can work a hybrid schedule and be in our office in downtown Detroit 3 days per week. The team is highly collaborative, so this is crucial for maximum success.
Job Responsibilities:- Monitor accounts to identify overdue payments and prioritize collection efforts.
- Ensure all customer information is correct, including phone numbers and addresses
- Evaluate and recommend credit worthiness of new and existing customers.
- Communicates directly via phone and e-mail with internal and external customers to research and resolve invoicing discrepancies and open items.
- Document interactions with customers in the system.
- Run AR Aging reports regularly to assess the status of the receivables.
- Recommend and document accounts for referral to third party collection agency.
- Collaborate with billing, sales and operations teams to resolve billing and payment concerns.
- Engage in ongoing problem-solving to ensure invoices are paid, utilizing various resources and strategies.
- Prepare and publish various reports on the status of collections and outstanding accounts.
- Resolves account inquiries from clients and internal customers.
- Allocate payments to the appropriate accounts as needed.
- Other duties as assigned.
Basic Qualifications:- Minimum of 2 years of experience in Credit & Collections within a B2B environment
- The ability to be in-office in Detroit 3-days per week
- Intermediate knowledge of Microsoft Word and Excel required.
- Experience making outbound collection phone calls to businesses.
- Excellent verbal, written communication and interpersonal skills to resolve problems is a must.
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships in a strong team environment.
- Comfortable with analyzing data to develop effective solutions.
- Experience using billing, accounts receivable and credit reporting systems in a high- volume environment.
- Experience with Experian or D&B credit reporting to determine credit risk.
- Large ERP, AR and billing module experience (ex - Oracle, PeopleSoft, SAP, JD Edwards) Pelcro and Naviga experience a plus.
Preferences:- Bachelor's degree in accounting, Finance or Business Administration
- Experience resolving customer billing issues on a one-on-one basis through research, problem-solving and strong customer service for a multi-national organization.
- Media or advertising agency background
This position is exempt under the Fair Labor Standards Act and is eligible for overtime pay.Pay Transparency Disclosure:The estimated salary range for this position is $50,000 to $55,000.The final salary offering will take into account a wide range of factors, including experience, accomplishments and location. The salary range provided should not be considered as a salary limit or cap. In addition to base salary, Crain also offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance.#LI-KL1#associate#finance#full-time#LI-Hybrid
About Crain Communications: Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions. Many of Crain's brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain's regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today's business leaders to make industry-shaping decisions. To learn more about Crain Communications, visit crain.com.
Environmental Demands Where you work matters. The job posting will provide specific information on where and when your amazing work would be performed. Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote.
- An in-office role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves.
- A remote role would allow an employee to work from a home office that is in one of the states Crain does business in. We can only employ a remote / work from home employee if they reside in one of these states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, MN, NV, NY, NC, OH, OR, TN, TX, VA, WA, WI, and Washington, DC.
- A hybrid role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager's approval.
Many positions will also include work done in the field. Depending on the role, this may include conducting in-person interviews, attending work-related events, meeting with sources or clients. Specifics will be noted in the job posting. Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work. Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required. It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of many Crain jobs. Physical activities will include frequent in-person or virtual interactions. For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems. Must have close visual acuity to perform an activity, such as preparing and analyzing reports and information, transcribing, viewing a computer terminal, or extensive reading. The typical physical requirements are light work-exerting up to 25lbs of force occasionally and/or up to 10lbs of force frequently and may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Some positions will have additional physical requirements, including exerting up to 50lbs of force to move and/or carry equipment, supplies, files, or other materials as the role requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions and meet the environmental and physical demands of the role.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
