Acquisition Associate ( Remote) - Maplewood Brewster LLC : Job Details

Community Relations AssociateEmployment Type: Full TimeSalesMaplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!Overview: The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community's occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer's needsAssists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentableSupports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales teamDemonstrates effective telephone skills producing qualified leads and appointmentsMeets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understandingCoordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible partyGathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations DirectorAnswer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goalsSupports Community Relations Director in planning and coordinating two lead generating events each monthAssist Community Relations Director with External Business Developments and Networking opportunitiesEnsures building shows a positive first impressionOn the Move-In day, the Community Relations Coordinator:Arranges lunch or dinner for the resident and family members on the Move-In dayMaintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needsInitiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific formsCommunicates orally and in writing, and cultivates all prospectsFacilitates the resident assessment with the Community Relations DirectorReviews, reads, notates any pertinent information about the resident to the teamMaintains and protects the confidentiality of resident information at all timesAble to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communitiesPossess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentationsBuilding customer loyalty and trustAble to plan, provide high-quality work, be detailed-oriented and organized with all tasksAssociate and/or Bachelor's degree preferredOne (1) year experience in an administrative support role.Experience working with seniorsWe are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.Growth Opportunities: We promote and foster career development and continuous learning.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.