Adm Support Asst - Mecklenburg County, NC : Job Details

Administrative Support Assistant - Document CounterThe Department of Community ResourcesPlease apply by: 1/23/2025 Follow Your Calling, Find Your Career Rate: $20.00 - $26.61/hrThis is a non-exempt (hourly) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The Department of Community Resources (DCR) supports the core departments of Mecklenburg County Health and Human Services (HHS) through its Community Resource Center. This support is provided using an integrated service delivery model that includes subject-matter experts from each core department and community partners who offer services to county residents in our HHS Community Resource Center. Additionally, DCR administers Child Support Services, Unified Workforce Development programs, and Integrated Health and Human Services Mail Services.Location:430 Stitt RoadCharlotte, NC 28213Position SummaryThis customer-facing role involves collecting documents and/or verifications at the Document Counter in the Mecklenburg County Health and Human Services (HHS) Community Resource Center (CRC). Responsibilities include collecting, reviewing, identifying, and routing document types; utilizing state and county computer systems to input information, assess customer needs, and determine case status; providing information and referral services; and utilizing the queuing system to route customers appropriately. This position may also provide backup support for other administrative functions within the CRC. The role requires an in-depth understanding of CRC services and processes and involves working as part of a team to deliver excellent customer service to both internal and external customers.Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.Essential Functions* Provide administrative support to internal departmental staff* Respond to inquiries and resolve administrative issues that may arise* Prepare written correspondence such as memos, forms and emails* Respond to and resolve customer inquires regarding services available, community resource options, on-going programs and benefit status* Create, maintain, organize and enter information into databases and use various computer applications* Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs* Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material* Operate mail systems and coordinate the flow of information, internally or externally* Schedule, confirm and maintain meetings, events, and schedules* Compose, type, and distribute information such as meeting notes, agendas, and general informationMecklenburg County Department of Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.Minimum QualificationsExperience:Minimum of two years of administrative experienceEducation:High School Diploma or equivalentCombination of relevant education and relevant experience accepted?: YesLicenses and Certifications* May require a valid North Carolina or South Carolina Driver's License* May require County Driving Privileges* May require an Annual Motor Vehicle Record (MVR) checkPreferred Qualifications* Bilingual (Spanish and English) proficiency oral and written* Strong communication skills and Microsoft office skillsKnowledge, Skills and AbilitiesKnowledge of* Administrative and clerical procedures and systems using various computer applications, managing files and records* Principles and processes for providing customer and employee services* Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarSkills* Customer service* Coordination and organization* Judgement and decision making* Time managementAbilities* Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures* Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty* Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization* Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.* Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently* Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organizationComputer Skills* Data entry* Intermediate use in various computer applications.* Proficient in various computer applications including Microsoft Office SuiteWork EnvironmentWorks in an office setting with moderate noiseDisclaimer StatementThis is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.